Field Gutter Manager

About the Company

Leaf Home turns complex home improvement projects into achievements. With over 50% of homeowners concerned about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences—getting the job done right at every step. We bring innovative products, the best people, and the highest standards to every project. Trusted by more than 1 million homeowners across the US and Canada, Leaf Home is America’s largest direct-to-consumer full-service provider of branded home services and products.

Our products, including the patented LeafFilter gutter protection system, have earned awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms. We operate through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. Leaf Home has been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally.

About the Role

Responsible for daily gutter installation operations of a field office, including the successful completion of full onsite customer installations, gutter fabrication, and delivery to customer locations for third-party installation contractors. This role involves operating a company vehicle and gutter machine in varying field conditions.

Responsibilities

• Travel in assigned territory to complete gutter and gutter protection installations at customer locations.
• Ensure jobs are installed daily to improve location attainment and effectiveness.
• Work with teams of LeafFilter employees and/or subcontractors to complete gutter fabrication and/or installations of gutters and gutter protection products.
• Provide quality installation services by following established installation training processes.
• Communicate with local office leadership daily and as needed on job progress, service issues, completion status, etc.
• Provide excellent customer service experience while on the job site.
• Maintain organized job documents for both the customer and office administrative purposes.
• Follow established job site safety rules, OSHA guidelines, and company safety policies and procedures.
• Perform other duties as assigned by supervisor.

Requirements

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
• 3+ years of successful experience in home construction, remodeling, and/or gutter installation.
• Active and valid driver’s license; ability to operate a box truck safely.
• Comfort ascending and descending ladders of varying heights to perform services.
• Ability to demonstrate superior quality and attention to detail in all facets of the installation process.
• Ability to teach others through hands-on and documentation-based learning methods.
• Ability to juggle various work activities and shift attention between tasks to meet stakeholder demands without “dropping the ball.”
• Ability to thrive in a fast-paced, high-energy, team-oriented environment with a “roll up your sleeves” and “today not tomorrow” mentality.
• Active listening skills, including the ability to comprehend information presented and respond thoughtfully.
• Detail-oriented, with the ability to focus on tasks, no matter how minute, and find efficient pathways to completion.
• Excellent verbal and written communication skills for interacting with internal and external parties in a professional manner.
• Ability to logically connect ideas, scrutinize arguments, solve complex problems, and reflect on solutions.
• Ability to provide timely and empathetic help through in-person, phone, email, and social media interactions, prioritizing customer and coworker needs.
• Emotional intelligence to recognize, understand, and manage one’s own emotions and those of others, fostering positive working relationships.
• Self-driven, holding oneself accountable for business goals, policies, and personal performance.
• Familiarity and comfort using ladders of various heights.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Ability to successfully complete and meet DOT physical criteria.
• Legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Qualifications

• Prior experience in gutter and/or gutter protection system installation, repair, or inspection.

Travel Requirements

Occasional overnight travel required.

Schedule

Additional hours may be required (exempt positions).

Physical Requirements

• Field office/manufacturing/construction environment; performs work outside in varying temperatures and climates.
• Medium work: exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Benefits

• Industry-best compensation packages.
• Competitive health, dental, and vision insurance.
• 401k with company match.
• Paid time off, including paid parental leave.
• Individualized career development programs.
• Childcare assistance.
• Employee assistance programs, including legal, financial planning, and counseling.
• Employee discount marketplace.
• Employee Resource Groups such as VetConnect, DEI Committee, and Women’s Committee.