Field Engineering Specialist - Bay Area, CA
About the role
The Position The Opportunity: Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist, you will travel and showcase your expertise in technical repair and installation for Roche assigned product lines. You will offer valuable service to laboratory customers in your assigned territory. The role involves routine technical support, on-site service, repair, and installation of Roche products. You will serve as a customer contact for technical and service-related issues and perform preventative maintenance. You will diagnose and resolve mechanical, hardware, software, and system failures. You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
Responsibilities
- Showcase expertise in technical repair and installation for Roche assigned product lines
- Offer valuable service to laboratory customers in your assigned territory
- Perform routine technical support, on-site service, repair, and installation of Roche products
- Serve as a customer contact for technical and service-related issues and perform preventative maintenance
- Diagnose and resolve mechanical, hardware, software, and system failures
- Document all activities and contribute to quality improvement
- Focus on maximizing customer satisfaction
Requirements
- A high school diploma and 2 years of technical school or equivalent military training or work experience are required
- 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking are necessary. Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice
- Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory
- The ability to travel, including overnight travel, is a requirement for this role
Preferred Qualifications
- 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
- The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential
Who You Are
- A high school diploma and 2 years of technical school or equivalent military training or work experience are required
- 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking are necessary. Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice
- Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory
- The ability to travel, including overnight travel, is a requirement for this role
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
- The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential
Benefits
Relocation benefits are not available for this job posting. This is a field-based role. The position manages a key account in Berkeley, CA. Candidates should live within 50 miles of Berkeley, CA. The expected salary range for this position based on the primary location of California is $81,700 and $151,700 of hiring range. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.