Field Engineer (Turnstile Experience)

About the role

Gunnebo Entrance Control North America is looking for a full-time, enthusiastic, results-driven and forward-thinking Technical Support Engineer to join our growing team, covering the New York/New Jersey area.

Responsibilities

• Provide Sales Engineering support for new opportunities throughout the Sales life cycle
• Provide remote technical support to our partners and customers, occasionally out of hours. This includes installation support, reactive service, and preventative service
• Maintain good customer relations, maintaining a high standard of appearance and customer-focused approach to communications
• Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum
• Backup and assist the service team and other engineers to ensure most effective delivery of service provision
• Ensure regular and professional communication with the call desk and management team
• Ensure all job-related documentation and other required administration (e.g. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems
• Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers
• Travel to other sites in USEmploy a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate
• Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas
• As time permits, map our installed base in the field by conducting site walks and taking pictures to support upselling

Requirements

• Experience working independently as a service/installation technician
• Demonstrable experience of working with turnstiles and electrical installs
• Ability to work with contractors and end-users to provide product and installation support
• Knowledge of low and high voltage circuitry
• Knowledge of electronic security systems / access control systems
• Knowledge and practical experience with the internet and networking
• Able to read and understand electrical wiring diagrams
• Good mechanical knowledge
• Able to problem solve and resolve a presenting situation independently using own initiative, consulting with experienced colleagues, team leaders and suppliers as necessary

Qualifications

• Able to ensure customer calls are resolved quickly and efficiently, to prioritize effectively, meet deadlines and targets, and use own initiative to get the job done
• Able to document and organize information effectively using Excel, Word and Outlook packages
• Must possess a valid driver's license and have a clean driving record
• Willing to travel to clients for installs

Skills

• Excellent customer service skills
• Excellent communication skills able to listen to and empathize with customers and present a positive image of the company

Benefits

As a member of the Gunnebo family, you will enjoy:

• A competitive salary
• A comprehensive benefits package
• An inclusive and supportive work environment
• The opportunity to contribute to a mission of creating a safer world

Pay

Salary range: $60,000 - $80,000 annually

Schedule

Full-time position, Monday through Friday, with occasional evening and weekend work as needed.

Benefits

• Health insurance
• Retirement savings plan
• Flexible work schedule
• Professional development opportunities

Company Information

The Gunnebo Group is a global leader in security offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses Gunnebo Entrance Control and Gunnebo Safe Storage we offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking. We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world.

We are an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.