Field Engineer

Field Engineer

The Field Engineer will be responsible for installing, commissioning, and managing the technical aspects of large scale commercial networked Audio/Visual Presentation and Videoconferencing systems. This role involves representing Yorktel's best practices and communicating any variations between customer expectations and project requirements.

• Install, configure, test, and troubleshoot complex solutions for a wide range of customer requirements.
• Represent Yorktel’s best practices during the installation process and communicate any variations in customer or Field Engineer expectations to Yorktel Project Management and the Director of Yorkforce.
• Make recommendations and be actively involved in the remediation of any such instances.

Responsibilities

• Regularly work within a project team of individuals with varying responsibilities, degrees of expertise, and influence.
• Communicate within the team any client, site, and/or project-specific issues, make recommendations to the project team in regard to such issues, and ensure agreed-upon resolution of issues working closely with the project team.
• Handle and protect all internal and external confidential information with discretion and judgment based on company policies and procedures.
• Communicate daily technical and site-specific information to the PMO team in a comprehensive, thorough, and detailed manner.
• Document customer requirements and job site conditions and provide post-installation documentation, including red-lined drawings, network information, MAC addresses, etc., to Project Management.
• Work effectively and efficiently with support from other members of the engineering team, maintain complete and accurate project documentation and records, and communicate effectively with internal staff, client representatives, and subcontractors.
• Be responsible for successfully completing assignments on time and communicate effectively to the project team if the timeline is in jeopardy.
• Conform to company technical standards and practices, correctly interpret multiple formats of technical specifications, schematic drawings, and architectural diagrams.

Requirements

• Broad technical knowledge and skills in the technology industry.
• Experience working in the Audio/Video field.
• Professionalism and integrity.
• Exceptional customer service skills.
• Exceptional written, verbal, and interpersonal skills.
• Problem-solving ability.
• Flexible schedule, including extended durations of night/second shift work.
• Extensive use of business computer systems including Microsoft Office applications such as MS Word, Excel, Outlook, and MS Project.
• May require occasional lifting (up to 50 lbs).
• Requires extensive sitting, standing, and walking.
• Valid passport; International travel possible.
• Valid U.S. driver’s license (if permissible by applicable law).

Skills

• Knowledge of and adherence to Yorktel policies and procedures.
• Professionalism and integrity.
• Exceptional customer service skills.
• Exceptional written, verbal, and interpersonal skills.
• Problem-solving ability.
• Flexibility to work a flexible schedule, including extended durations of night/second shift work.
• Extensive use of business computer systems including Microsoft Office applications such as MS Word, Excel, Outlook, and MS Project.
• May require occasional lifting (up to 50 lbs).
• Requires extensive sitting, standing, and walking.
• Valid passport; International travel possible.
• Valid U.S. driver’s license (if permissible by applicable law).

Benefits

Yorktel offers an excellent salary and benefits package, including 401(k) and Flex 125 plans. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.