Field Engineer

About the role

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Responsibilities

• Become the Subject Matter Expert on the Motive Hardware & Software Product Suite and deployment practices.
• Provide strategic onsite presence to install, supervise, troubleshoot, QA, and support Motive implementations.
• Build and deliver installation partner training content and certification programs.
• Train and certify third parties on Motive Installation Standards.
• Participate in New Product development (Alpha & Beta programs) by performing installation and testing to provide integral feedback.
• Create and maintain an online installation help center by building and maintaining articles, how-to guides, and additional resources.
• Build and maintain a Hardware Lab for testing and using Motive products.
• Ensure onsite efficiency and safety at all times.

Requirements

• 5+ years relevant experience.
• Bachelor's Degree or 2+ years relevant experience/certification.
• Demonstrated proficiency in Computer Electronics and Hardware.
• Strong problem-solving and critical thinking skills, with the ability to handle high-priority technical scenarios.
• Confident in customer-facing roles, capable of providing training, support, and assistance.
• Knowledge of the Automotive & Logistics industry is required; prior experience is a plus.
• Expertise in Motive Product use (in lab).
• Strong work ethic and a commitment to excellence.
• Ability to travel up to 35%.
• Valid driver’s license required.*

Qualifications

• Valid driver’s license required.*

Skills

• Computer Electronics and Hardware.
• Problem-solving and critical thinking skills.
• Customer-facing roles.
• Knowledge of the Automotive & Logistics industry.
• Expertise in Motive Product use (in lab).
• Strong work ethic and a commitment to excellence.

Benefits

• Health, pharmacy, optical and dental care benefits.
• Paid time off, sick time off.
• Short term and long term disability coverage.
• Life insurance.
• 401k contribution.

Pay

Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units.

Schedule

The compensation range for this position will depend on where you reside. Motive uses three geographic zones to determine pay range. For this role, the compensation ranges are:

• San Francisco, California: $73,000 - $87,000 USD
• U.S. metropolitan areas: Los Angeles, San Diego, New York City Area, Seattle, Washington D.C.: $73,000 - $87,000 USD
• Other locations in the United States: $73,000 - $87,000 USD