Field Engineer

About the role

This Field Engineer position provides engineering support for our sales team, assisting with construction management and after-sales field support. Based at our Dallas sales office, the role requires frequent travel to job sites throughout a designated territory and involves a mix of field and office work. The position includes extensive formalized training and mentorship to develop skills in CaptiveAire products, troubleshooting, and application engineering processes.

Why work for CaptiveAire?

CaptiveAire is the nation’s leading manufacturer of commercial kitchen ventilation systems and offers a complete solution of fans, heaters, ductwork, and HVAC equipment. With over 40 years of industry leadership, we are known for innovative technologies, unmatched service, competitive pricing, and rapid lead times. Our mission is to provide the highest quality products and service at the lowest possible price.

We are strongly committed to employee development, offering continuous education opportunities such as sponsorship for the Professional Engineering (PE) license, weekly webinars, and company-developed technical videos. Employees highlight our collaborative culture, entrepreneurial spirit, and focus on continuous learning and customer connections.

Responsibilities

• Split time between field work (50%–75%) and office-based data analysis and remote troubleshooting (travel required).
• Provide product support by troubleshooting issues with existing and newly installed equipment in the field and delivering immediate solutions.
• Maintain expert-level knowledge of all CaptiveAire products.
• Collaborate with the engineering team, service team, local sales team, and customers to achieve optimal outcomes on installed jobs.
• Attend construction trade coordination meetings and equipment startups to ensure successful project completion.
• Review and analyze data from installed equipment using our CASLink remote monitoring system to drive product improvements.
• Apply mechanical building design knowledge to review customer applications and suggest operational improvements.
• Conduct third-party training for outside contractors on CaptiveAire products.
• Provide reports to the Regional Manager and other teams on customer feedback, challenges, quality issues, and product improvements.

Requirements

• 0–5 years of experience.
• Four-year technical degree in mechanical, electrical, construction, or a science-oriented curriculum preferred.
• Hands-on technical internship or co-op experience is preferred.
• Must enjoy hands-on product exposure.
• HVAC and/or electrical experience strongly preferred.
• Strong multi-tasking, problem-solving, and communication skills.
• For engineering graduates, completion of the FE Exam within six months of employment is expected.
• Must be a proactive, self-driven individual ("go-getter").
• Must be able to travel for training.

Benefits

• Medical, dental, and vision insurance.
• Disability and life insurance (based on medical insurance election).
• 401k with employer match.
• Paid holidays and paid time off (PTO) based on tenure.
• Flexible spending account (FSA).
• Tuition reimbursement, including for the Professional Engineering (PE) License.
• Relocation assistance.

Pay

$70k–$100k base salary, negotiable based on experience, with additional monthly bonuses tied to productivity and profits.