Field Engineer 3

Role Responsibilities

• Computer hardware set up, basic hardware and software troubleshooting
• Provides support for software, hardware and networking support for desktops, laptops and servers.
• Provides maintenance and support on legacy products.
• Supports Core, server products.
• Performs disk replacement on enterprise storage products.
• Installs and maintains PCs and associated software, networks, servers and peripherals.
• Supports network products from operational and maintenance perspectives.
• Performs installs, moves, adds and changes as required.
• Tests and certifies PCs, networks, servers and client approved applications.
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

Job Description

• 1+ year computer support experience, basic hardware and software skills.
• Good work ethic, good organizational skills.