Field Culture Manager

Division: Carolinas | Location: Raleigh, NC 27601 USA | Job Type: Regular, Experienced, Salaried Exempt

About the Role

Assess jobsite culture and worker engagement to develop programs that cultivate work environments eliminating hate and bias. Enable workers to perform at their best, feel valued, be treated with respect and dignity, feel safe, and be authentic throughout the project lifecycle to set the tone for the right environment.

Responsibilities

• Elevate worker experiences and jobsite cultures across company engagements and promote inclusiveness and respect into every project site and office meeting.
• Promote Inclusive and Respectful Workplace (IRW) Playbook of actionable steps throughout the project lifecycle to guide Turner project workers in instilling an inclusive and respectful workplace.
• Leverage information about Worker Experiences, Vandalism and Graffiti Policy, and Bias Motivated Events (BME) Protocols to inform and educate Turner leadership and workers about the beneficial impacts of actions supporting an inclusive and respectful workplace.
• Collaborate and engage with local community entities to support cultural demographics within the project.
• Develop and promote a site-specific IRW Playbook plan inclusive of amenities and actions that differentiate Turner jobsites and enhance worker experiences.
• Maintain the project-specific IRW Playbook plan as project dynamics and conditions change.
• Participate in Project Planning during the procurement phase to ensure clear expectations are set with subcontractors.
• Participate in Project Launch to establish alignment and implementation of the IRW Playbook plan during mobilization and project kickoff.
• Perform a "Plan – Do – Check – Adjust" (PDCA) approach with project teams throughout the project to establish a culture of continuous improvement and adoption of the IRW Playbook.
• Participate in Project Response actions during Vandalism and Graffiti or Bias Motivated Event incidents.
• Partner with EH&S and HR teams to develop risk mitigation and preventative strategies to eliminate recurrence of events.
• Identify potential conflicts, assess options and solutions to maintain and enhance the worker environment.
• Develop and promote the use of workplace best practices throughout business units (BUs).
• Provide training to subcontractor crew leaders to support education and adoption of Turner workplace culture standards.
• Encourage crew leaders to model and maintain workplace culture standards.
• Promote opportunities and trainings that encourage personal and professional development, growth, ownership, buy-in, and empowerment.
• Conduct project site audits of workplace culture and recommend corrective actions as needed.
• Collaborate with Human Resources (HR) to receive training on how to approach workers with concerns and deescalate and manage difficult situations.
• Create and maintain a communication strategy and cadence of communications to distribute information through project and crew leaders to workers, and develop feedback loops.
• Define, assess progress, and report on key performance indicators (KPIs), measurable metrics, and solutions for inclusiveness and BU IRW Playbook guidelines.
• Promote awareness of the "You asked, we did" program and communicate results and outcomes.
• Conduct routine check-ins with project stakeholders to discuss plan progress, pluses, and deltas. Escalate matters with care to Senior Leadership and HR, as necessary.
• Establish a systematic approach for Trade representatives to adopt the IRW Playbook and project’s plan standards, and promote communications about culture, inclusiveness, and worker experiences.
• Develop and manage cost-efficient solutions and programs aligned with project budgets.
• Standardize IRW Playbook procedures, processes, and share best practices across projects (and/or BU as applicable) in collaboration with other Field Culture Managers.
• Walk project sites to engage with trade foremen and workers to build relationships and assess adoption of IRW Playbook plans.
• Partner with Safety and local HR to educate BU and project teams on processes for reporting and actions during Vandalism, Graffiti, or Bias Motivated Event incidents.
• Serve as the primary resource for project teams seeking guidance on implementing the IRW Playbook plan, programs, and initiatives.
• Create a customizable IRW Playbook program template for projects to select at project startup/setup (e.g., facilities, worker engagement opportunities, feedback, training).
• Create a RACI chart and "roles and responsibilities" list to inform project leaders and workers of assignments/contributions for successful and sustainable IRW Playbook plan implementation.
• Perform other activities, duties, and responsibilities as assigned.

Qualifications

• Bachelor’s Degree from an accredited degree program in Engineering, Construction Management, or related field of study with a minimum of 5 years in field construction or related experience, or equivalent combination of education, training, and experience.
• Experience with various construction project sizes.
• Strong passion for creating the best possible worker experiences and ability to advocate for others.
• Display interpersonal skills to develop and maintain relationships with stakeholders to acquire information and discern impacts to workforce culture and programs.
• Active listening skills, able to ask clarifying questions, learn, and process information quickly.
• Extensive understanding of project jobsite logistics and planning associated with project progression.
• Demonstrate fundamental management and leadership skills (e.g., opportunistic, self-monitoring, self-correcting) with the ability to operate independently.
• Advanced project management skills with the ability to drive results and accountability, prioritize responsibilities, manage competing demands, and meet deadlines.
• Highly organized with attention to detail, and able to quickly develop an understanding of needs and requirements.
• Process and analytical skills to make decisions, address conflicts with a collaborative resolution process, and know when to escalate issues.
• Experience defining metrics, conducting gap analysis, assessing results, and recommending or developing risk mitigation plans.
• Professional verbal and written communication skills, professional presentation delivery skills.
• Ability to present across organizational levels, management, workers, subcontractors, and with external stakeholders.
• Negotiation and influencing skills.
• Professional interpersonal and teamwork skills, with the ability to collaborate with others.
• Embrace change and be a quick learner to adopt process and technology enhancements.
• Proficient application of continuous improvement principles and concepts.
• Proficient computer skills, Microsoft Office suite of applications, and collaborative tools.
• Bilingual skills desired (e.g., Spanish).
• Travel required (via airplane, car, or train).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Performance of the required duties requires physical ability to climb permanent and temporary stairs, use construction personnel hoists, climb ladders, and negotiate work areas under construction.
• Frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands, talk, and hear.
• Frequently views a computer monitor and uses a computer keyboard.
• Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus.
• Regularly required to be mobile and occasionally travel both short and long distances via a variety of conveyances.
• Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Regularly works at construction work sites exposed to moving mechanical parts, high precarious places, fumes, or airborne particles, outside weather conditions, and risk of electrical shock.
• The noise in the work environment is usually moderate to loud.
• Occasionally works in an office and/or remote setting where the noise level is usually quiet to moderate.
• Required to work in compliance with company safety policies, procedures, and applicable laws.