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Field Coverage Representative - Inside Sales Pharma

Allergan Aesthetics, an AbbVie Company · Austin, TX · 4 wk ago
Business DevelopmentFull-time
We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections when posting has real specific content. We need to extract content. Given posting: Company Description, Job Description, Qualifications, Additional Information (benefits, pay range). Also travel info. We need to avoid repeating job title as heading. No Job ID. We need to remove boilerplate: EEO, equal opportunity, scam warning, navigation, cookie, legal. Also remove application instructions (none present). Also remove duplicated lines. We need to preserve all substantive info. We need to decide sections: - About the role: Could be from Job Description summary: "This position is 50% travel out in the field and 50% hybrid out of our Austin, TX Office". Also description of Inside Sales Team. Could be considered About the role. - Responsibilities: The list of core duties (many bullet-like sentences). We'll put them in
  • . - Requirements: Education and/or Experience, Travel, etc. Could be under Qualifications. - Qualifications: maybe separate from Requirements? The posting has "Qualifications" heading with Travel, Education And/or Experience, Desired knowledge Skills and abilities, Additional Skills. We could combine into Qualifications section. - Skills: maybe separate but we can include under Qualifications or Skills. Since we have both Qualifications and Skills headings allowed. We could put "Skills" for desired knowledge and abilities. - Benefits: from Additional Information: "We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. This job is eligible to participate in our short-term incentive programs." Also mention compensation range? Pay: The Additional Information includes pay range description but says "Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: The compensation range described below is the range of possible base pay compensation..." However no actual numbers given. It says range described below but not provided. So we cannot include Pay section because no specific numbers. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Benefits are stated (package). So we can include Benefits. - Schedule: Not explicitly stated besides travel 50% and hybrid. Could be considered schedule? Might be considered "Schedule" but not explicit. Probably not include Schedule unless explicit. We'll skip. - Pay: Not included because no numbers. Thus sections: About the role, Responsibilities, Qualifications (maybe split into Requirements and Qualifications?), Skills, Benefits. We need to avoid filler like "commensurate with experience". Not present. We need to ensure we don't repeat content. Let's extract: Company Description: About AbbVie At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn. This is company description; could be part of About the role? Might be separate but we have no heading for Company Description. Could embed in About the role as introductory paragraph. Job Description: This position is 50% travel out in the field and 50% hybrid out of our Austin, TX Office*** Abbvie’s Inside Sales Team is a professional team of sales personnel that supports Field Sales, operational, and Marketing initiatives utilizing a set of approved best practices, job aides, and quality metrics to build lasting relationships with Healthcare Practices across the nation. Our team is searching for high energy, self-motivated, dynamic individuals wishing to join a team environment that values individual achievement in a quota driven/incentivized role. Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and in-person channels to create, nurture, and expand relationships with healthcare professionals to achieve brand objectives. Successful candidates will possess strong verbal communication skills, be highly organized, flexible, self-starter and can articulate value on a consistent basis to foster growth of an expanding customer base through creating positive customer interactions and lasting relationships. Then "Core duties include:" followed by many sentences each ending with a period. We'll treat each as a list item. Qualifications: Travel Up to 50-70% travel for in field vacancy coverage, national conferences, and training. Requires flexibility to adapt to occasional changes in travel plans and schedules. Education And/or Experience Bachelor’s degree or equivalent experienceMinimum of one year of relevant sales experience is requiredThe ideal candidate will have a background in direct selling with a proven sales track recordThe candidate is required to have a proven track record of exceeding sales targets in an environment incentivized by established goals and metricsThe ability to work independently, highly organized and superior communication skillsExperience in the healthcare industry involving interaction with physicians and office staff preferred Desired knowledge Skills and abilities of clinical techniques and understanding of medical terminologyKnowledge of medical device, pharmaceutical, or related fieldSkills demonstrating professional phone etiquetteAbility to use Microsoft Office, Outlook MS Word, Excel, PowerPointKnowledge of Salesforce preferred Additional Skills Clinically oriented, able to easily pronounce medical terms and engage with key targets in person and by phone within territory to successfully increase prescription knowledge and adherence, where clinically appropriateAbility to learn, assimilate information into practice to follow established, mandatory best practices including, but not limited toDaily activity, goals, metricsExpedient, usage of database and other core toolsMaintaining strict quality control standards and performance monitoringProviding input on quality of calls, job aids, and targeted opportunities for ongoing improvement of daily outputFollow established escalation pathways, identifying parties within AbbVie that are required for issue resolutionPartner with field sales, operations, and marketing to further identify methods to improve effectiveness Additional Information: benefits paragraph. We need to ensure we don't duplicate sentences. Let's craft HTML:

    About the role

    This position is 50% travel out in the field and 50% hybrid out of our Austin, TX Office. AbbVie’s Inside Sales Team is a professional team of sales personnel that supports Field Sales, operational, and Marketing initiatives utilizing approved best practices, job aides, and quality metrics to build lasting relationships with healthcare practices nationwide. The team seeks high‑energy, self‑motivated, dynamic individuals who thrive in a quota‑driven, incentivized environment and can work fast‑paced while using phone and in‑person channels to create, nurture, and expand relationships with healthcare professionals to meet brand objectives. Successful candidates will have strong verbal communication skills, be highly organized, flexible, self‑starters, and able to consistently articulate value to foster growth of an expanding customer base through positive interactions and lasting relationships.

    Then Responsibilities:

    Responsibilities

    • Provide in‑person and virtual coverage for field sales vacancies.
    • Use sales techniques to achieve positive results with a highly targeted, assigned list of healthcare professionals, offering product education, cost and access information, samples, literature, resources, program recruitment, and follow‑up conversations.
    • Facilitate account management (pre‑call planning, field resource coordination, closing, supporting customer education and resource needs, reporting).
    • Create rapport, network, build, and maintain productive business relationships in person and by phone.
    • Demonstrate clinical, technical, and presentation skills.
    • Identify, prioritize, and drive opportunities to create access, programs, and processes that drive product demand.
    • Engage targeted healthcare professionals in in‑depth informational/promotional communications per program policies and procedures.
    • Verify and complete required data entry, including interaction details and follow‑through actions, ensuring data integrity per policies.
    • Profile and manage a targeted list of healthcare professionals, providing value‑added benefits to grow product volume.
    • Manage daily sales call activity to optimize time and maximize achievement of sales and market share objectives.
    • Listen and respond appropriately to customer questions and needs, ensuring acceptance of or agreement with a “call plan” objective.
    • Maintain required product expertise, including competitive product knowledge.
    • Demonstrate thorough knowledge of products and communicate product information clearly, concisely, and accurately using proper medical terminology within compliance guidelines.
    • Successfully complete all product and compliance training (self‑study, testing, field work, classroom or electronic) and meet training expectations to serve customers per program parameters.
    • Demonstrate effectiveness working independently and in a team environment.
    • Meet and exceed established call volume metrics and sales attainment, leading to executable activity.
    • Establish, grow, and retain relationships with an expanding group of healthcare professionals across all levels—office staff, medical assistants, nurses, and doctors.
    • Process customer requests for product samples and resources timely, accurately, and professionally.
    • Thoroughly answer questions related to securing product samples and literature, including mandatory signatures required for delivery.
    • Provide information on additional sources of product information, such as referrals to websites, programs, or other appropriate AbbVie resources.
    • Project a professional company image in all personal and phone interactions with customers and internal partners.
    • Display a positive attitude and customer focus, providing timely resolution for all customer issues, concerns, and/or questions.
    • Manage call activity and messaging with AbbVie‑approved best practices and compliance regulations.
    • Maintain training and resource material, keeping current with updates.
    • Communicate effectively and timely with the Inside Sales Manager.
    • Safeguard patient privacy and confidentiality by following HIPAA Privacy and Security Rules.
    • Mentor and coach less experienced Inside Sales Representatives.
    • Assist the team manager when unavailable with escalations and complex issue management.
    Now Qualifications: Could split into Requirements (education/experience, travel) and Skills (desired knowledge, additional skills). But we have both headings allowed. Let's do:

    Requirements

    Up to 50‑70% travel for in‑field vacancy coverage, national conferences, and training, with flexibility to adapt to occasional changes in travel plans and schedules.

    Bachelor’s degree or equivalent experience.

    Minimum of one year of relevant sales experience required.

    Ideal candidate has a background in direct selling with a proven sales track record.

    Proven track record of exceeding sales targets in an incentivized, goal‑driven environment.

    Ability to work independently, highly organized, with superior communication skills.

    Experience in the healthcare industry interacting with physicians and office staff preferred.

    Then Skills:

    Skills

    • Knowledge of clinical techniques and medical terminology.
    • Knowledge of medical device, pharmaceutical, or related fields.
    • Professional phone etiquette.
    • Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
    • Knowledge of Salesforce preferred.
    • Clinically oriented; able to pronounce medical terms and engage key targets in person and by phone to increase prescription knowledge and adherence where clinically appropriate.
    • Ability to learn, assimilate information into practice and follow established mandatory best practices (daily activity, goals, metrics; expedient use of databases and core tools).
    • Maintain strict quality control standards and performance monitoring.
    • Provide input on call quality, job aids, and targeted opportunities for ongoing improvement.
    • Follow established escalation pathways, identifying required AbbVie parties for issue resolution.
    • Partner with field sales, operations, and marketing to improve effectiveness.
    Benefits:

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