Field Consultant, CLESS (Construction Defect)

About the role

Do you have a strong desire to resolve insurance claims by providing prompt, courteous and fair service to customers? Are you a skilled investigator, negotiator and communicator? If you thrive in an environment where you can problem-solve claims resolution, while following processes that provide fair resolution, customer satisfaction and cost management, then we want to hear from you!

Key Responsibilities

• Responsible for the most serious and complex commercial bodily injury and/or property damage claims. Makes decisions within maximum authorization; recommends settlement values in the disposition of serious and complex claims.
• Adheres to high standards of professional conduct while delivering superior claims service.
• Plans and meets all deadlines necessary to promptly and effectively apply best claims practices to resolve all assigned cases in accordance with company guidelines.
• Uses various methods of settlement in cases where warranted. Assigns cases to outside vendors as warranted.
• Provides reserve analysis to ensure timely and accurate case reserves in accordance with best claims practices.
• Maintains current knowledge of assigned insurance lines; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars or training sessions.
• May provide advice, counsel and training to Claims representatives of all levels. Provides specialized training and consultation to non-claims areas as requested.
• Creates and analyzes severe incident reports, reinsurance reports and other information to home office, claims management, and underwriting.
• Oversees defense counsel in all lawsuit activities throughout the life of the claim.
• Delivers a positive customer service experience to all internal, external, current and prospective Nationwide customers.

Typical Skills and Experiences

• Undergraduate degree or post-graduate studies preferred.
• State licensing where required. Successful completion of required/applicable claims certification training/classes.
• Eight years commercial casualty claims handling experience preferred.
• Superior knowledge of best claims practices used to resolve the most severe and complex bodily injury and property commercial claims.
• Knowledge of insurance contracts, medical terminology and legal aspects of court procedures affecting legal liability for all lines of insurance.
• Ability to operate various claims systems and related software.
• Prowess in informing customers of the claims process and ensuring a positive customer experience.
• Analytical skills to make independent decisions and resolve conflict in such areas as application of coverage to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions.
• Ability to coordinate with defense counsel in the handling of cases involving serious and sometimes complex liability issues from inception through trial.
• Command of written and verbal communication skills for contact and/or negotiation.
• Organizational skills to effectively establish work priorities in accordance with objectives and standards.
• Ability to operate personal computer and related software.

Job Conditions

• Overtime Eligibility: Exempt (Not Eligible)
• Working Conditions: Normal office or field claims environment. May require ability to sit and use telephone and personal computer for extended periods of time. Representatives must be able to operate an automobile and have a valid driver's license with a safe driving record. Must be able to make physical inspections of accident scenes and property loss sites. Must be able to climb ladders, balance at various heights, stoop, bend and/or crawl to inspect vehicles and structures. Must be able to work outside in all types of weather. Must be able and willing to work irregular hours and to travel with possible overnight requirements. May be on-call. Must be available to work catastrophes (CAT).

Benefits

• We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.

Values

Regularly and consistently demonstrates the Nationwide Values.

Job Conditions

• Overtime Eligibility: Exempt (Not Eligible)
• Working Conditions: Normal office or field claims environment. May require ability to sit and use telephone and personal computer for extended periods of time. Representatives must be able to operate an automobile and have a valid driver's license with a safe driving record. Must be able to make physical inspections of accident scenes and property loss sites. Must be able to climb ladders, balance at various heights, stoop, bend and/or crawl to inspect vehicles and structures. Must be able to work outside in all types of weather. Must be able and willing to work irregular hours and to travel with possible overnight requirements. May be on-call. Must be available to work catastrophes (CAT).

ADA

The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check

Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

Smoke-Free Iowa Statement

Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

Note to Employment Agencies

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Compensation

• The national salary range for Field Consultant, Commercial Casualty : $108,000.00-$200,000.00
• The expected starting salary range for Field Consultant, Commercial Casualty : $108,000.00 - $162,000.00