Field Clinical Engineer

About the role

The Field Clinical Engineer serves as a key technical and clinical resource supporting BrioHealth's mechanical circulatory support systems throughout the clinical trials and future commercial activities. This role combines engineering, clinical support, and data analysis to monitor device performance, troubleshoot technical issues, and provide timely guidance to physicians, VAD coordinators, and hospital staff.

Responsibilities

• Provide remote and on-site technical support for BrioHealth's mechanical circulatory support systems, including participation in a 24/7 rotating on-call support program.
• Analyze device log files, alarms, pump waveforms, and system performance data to identify clinically meaningful changes in patient-device interaction.
• Troubleshoot hardware, software, and system issues remotely and during on-site clinical support.
• Monitor longitudinal device performance trends and identify changes related to patient-device interaction, pump function, and alarm conditions.
• Partner closely with R&D to expand product knowledge, improve system performance, and deepen understanding of device behavior under varying physiological conditions.
• Document technical findings, field observations, complaint trends, and product performance data to support continuous product improvement.
• Support clinical trial activities, including implant procedures, hospital-based patient support, and study execution in compliance with study protocols, regulatory requirements, and quality standards.
• Deliver product training and technical education to physicians, clinical staff, investigators, and internal teams.
• Support field activities including software updates, troubleshooting, hospital visits, and clinical site support as needed.
• Absorb and analyze device performance data, evaluate returned products, and support root cause investigations.
• Develop deep technical expertise in BrioHealth's heart failure therapies and serve as a trusted product expert throughout the clinical and commercial product lifecycle.

Requirements

• Bachelor's degree in Biomedical Engineering or a related engineering discipline required; Master's degree preferred.
• 2+ years of relevant engineering, clinical, or medical device experience preferred.
• Experience interpreting technical system performance data and correlating device behavior with patient-specific clinical conditions.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to interpret complex technical and clinical data.
• Excellent communication and interpersonal skills with the ability to effectively collaborate with physicians, clinical teams, engineers, and cross-functional stakeholders.
• Ability to work independently in a fast-paced environment requiring sound judgment and timely decision-making.
• Willingness to participate in a 24/7 rotating on-call schedule.
• Ability to travel up to 25% for clinical support, physician training, and internal meetings.

Preferred Qualifications

• Experience supporting implantable cardiovascular devices, ventricular assist devices (VADs), mechanical circulatory support systems, or other Class III implantable medical devices.
• Understanding of cardiovascular physiology, hemodynamics, and heart failure management.
• Experience supporting physicians and clinical teams in cardiac surgery, ICU, heart failure, or mechanical circulatory support environments.
• Experience working within FDA-regulated medical device environments, including complaint handling, quality systems, and post-market support.