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Jobs · OTHR · Ohio

Field Client Services Assistant - Columbus

L&E Research · Columbus, OH · 3 wk ago
On-siteOTHRFull-time

L&E Research connects clients with consumers, medical professionals, business professionals, and more – for virtually any market research project. We make efficient and accurate connections through the ongoing development of L&E’s software and technology solutions. Since 1984, L&E Research has recruited participants for qualitative research in healthcare, consumer, B2B, and product innovation.

About the role

As our Field CSA, you're the on-the-ground point of contact for clients, respondents, and project teams, keeping sessions running smoothly from setup through wrap-up, in our facility and off site. Your schedule, locations, and hours shift week to week with the field calendar.

Responsibilities

  • Prep research locations daily: cleanliness, shelf setup, and materials.
  • Support sessions with client needs, tally sheets, counts, documentation, and cleanup.
  • Help build each project's Day of Needs, keep the project workbook current, and complete the Nightly Report.
  • Step in as Assistant Manager when the CSM is out (as capacity permits).
  • Onboard, mentor, and develop new CSRs and contract workers.
  • Troubleshoot basic equipment issues and oversee shipping.
  • Manage inventory, stock Intercept kits, and make supply runs in your own vehicle (mileage reimbursed).
  • Cover reception, route calls, and help keep guests and the space safe.

Requirements

  • Strong written and verbal communication and organization skills.
  • Comfort with Microsoft Office (Word, Excel, Teams), Outlook, OneDrive, Google Suite, and simple accounting, plus an eagerness to learn new tools, including AI.
  • Full-time availability with a flexible schedule, plus a valid driver's license, insurance, and transportation (exceptions may apply by location), and willingness to travel off site for Intercept projects.
  • Ability to stand for long periods on hard floors and lift up to 25 pounds (reasonable accommodation available on request).
  • Completion of required IT and security training and adherence to ISO/IEC 27001 and ISO 20252 standards.

Qualifications

  • Market research industry knowledge (nice-to-have).
  • Supervisory or mentorship experience in client services, retail, or hospitality, including leading small teams or shifts (nice-to-have).

Skills

  • Fast on your feet; thrive at a fast pace, on site or virtually.
  • Self-starter and team player; work well independently and with others.
  • Act with integrity; hold yourself and others to L&E's values.

Pay

The pay range for this role is $16 - $18 USD per hour (Columbus).

Schedule

Full-time availability with a flexible schedule; schedule, locations, and hours shift week to week with the field calendar.

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