Field Claims Specialist II, Property Content (Dallas or Austin, TX - WFH)

About the role

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!

This is a work-from-home position with day travel to policy locations (on average 3-4 days a week) via company vehicle (personal use, gas and maintenance included). Claims inspections will include onsite and virtual inspection.

Responsibilities

• Handles all assigned claims, promptly and effectively, with little to no direction and oversight.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Maintains current knowledge of insurance and applicable product/services, court decisions which may impact the claims function, current guidelines in the claims function and policy changes and modifications.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Sets up severe incident reports, reinsurance reports and other information to claims management as needed.
• Partners with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial or subrogation.
• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.
• Mentors less experienced claims associates and helps with training/presentations as assigned by claims management.

Requirements

• 3-5 years of insurance field/property claims handling or adjusting experience.
• Solid experience with Xactimate.
• Content Inventory, Pricing and Repair/Mitigation experience.
• Construction background/experience - Residential, Remodeling, Water mitigation, etc.
• Strong customer service competency.
• Strong written & verbal communication skills.

Qualifications

• Undergraduate degree or equivalent experience.
• State licensing where required. Successful completion of required/applicable claims certification training/classes.

Skills

• General knowledge of insurance theory and practices, and contracts and their application.
• Property estimating and automated claims systems.
• Demonstrated knowledge of the investigation, discussion and settlement activities used to resolve extensive property damage claims.
• Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience.
• Analytical and problem-solving skills necessary to make decisions and resolve issues in application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions.
• Ability to establish repair requirements and cost estimates for property losses.
• Ability to evaluate and successfully resolve property claims.
• Organizational skills to appropriately prioritize work.
• Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public.
• Ability to efficiently operate a personal computer and related claims and business software.

Benefits

• Medical, Dental, Vision.
• Life insurance.
• Short and long term disability coverage.
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire.

Pay

The national salary range for Field Claims Specialist II, Property Content : $62,500.00-$115,500.00
The expected starting salary range for Field Claims Specialist II, Property Content : $62,500.00 - $93,500.00

Schedule

Normal office environment. May require ability to sit and operate phone and personal computer for extended periods of time. Must be willing to work irregular hours and to travel with possible overnight requirements. Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple onsite responsibilities for extended periods of time. Extended and/or non-standard hours as required. Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards.