Field Claims Adjuster – Auto Damage - Spokane Valley, WA

About the role

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service. This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally. Candidates must reside within 20 miles of Spokane Valley, WA.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Qualifications

• High School/GED education required
• Four years of relevant work experience with one year of appraisal/estimatics or insurance experience; OR Associate's degree and three years of relevant work experience with one year of appraisal/estimatics or insurance experience; OR Bachelor's degree and one year of appraisal/estimatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Pay

Compensation: $65,000 - $80,000 per year (dependent on level of experience). Gainshare annual cash incentive payment up to 16% of eligible earnings based on company performance.

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance