Field Claims Adjuster - Auto Damage
About the role
Progressive is dedicated to helping employees move forward and live fully in their careers. As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally. Candidates must reside within the San Francisco, Daly City, Brisbane, South San Francisco, Millbrae, Burlingame, San Mateo, Pacifica, CA area. Energage recognizes Progressive as a 2026 Top Workplace for Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Responsibilities
- Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
- Negotiate repair process with body shops
- Document information related to the claim and make decisions consistent with claims standards and local laws
- Evaluate and handle claim payments and resolution of claims without payments
- Review and determine validity of any supplement requests
Requirements
A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
OR Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
OR Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies
Physical requirements and working conditions: Individual will work in the field, office, body shop, network shop, or service center environment and at times be expected to lift, bend, stretch, walk, crouch, twist and/or lay on floor. Exposure to fumes, dust and odors from chemicals/solvents typically found in body shops. May require prolonged repetitive use of the upper extremities. Must be able to move and/or lift 20 lbs. Involves standing and walking around the room to monitor work (e.g., training). Requires long periods of standing (e.g., mailroom). Involves frequent driving. Required to climb, balance, stoop, crouch and crawl. May require long periods of sitting.
Qualifications
- Extensive Estimating or Shop Experience
Skills
- Leadership and conflict management skills
- Strong attention to detail
- Passion for providing excellent customer service
Benefits
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
Pay
Compensation: $38.51 - $47.12/hour depending on experience. Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance.