Field Claim Representative
About the role
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.
The Role: Conduct and manage on-site insurance property claim inventory assignments pursuant to SOS field inventory processes. Complete all tasks assigned in a diligent manner consistent with department, facility or operational and corporate goals and objectives. Assist in business development activities in conjunction with new and existing service offerings. Promote, build, and maintain good customer relations with adjusters assist in retention and repeat use. Communicate with your Field Manager and Service Manager on a daily basis with regards to operational issues and/or improvements. Follow all standard operating and safety procedures, written and oral, at all times. Ability and willingness to take on additional responsibilities as assigned.
Responsibilities
- Conduct and manage on-site insurance property claim inventory assignments pursuant to SOS field inventory processes.
- Complete all tasks assigned in a diligent manner consistent with department, facility or operational and corporate goals and objectives.
- Assist in business development activities in conjunction with new and existing service offerings.
- Promote, build, and maintain good customer relations with adjusters to assist in retention and repeat use.
- Communicate with your Field Manager and Service Manager on a daily basis regarding operational issues and/or improvements.
- Follow all standard operating and safety procedures, written and oral, at all times.
- Ability and willingness to take on additional responsibilities as assigned.
- Present in a professional manner both in personal and vehicle appearance.