Field Case Development Manager

Promotes organ and tissue donation for transplantation through onsite leadership of Donation Coordinators, collaboration with hospital partners, and oversight of donor management and organ placement activities. Ensures operational excellence, staff development, and strong hospital relationships while advancing the organization’s mission and public awareness of organ and tissue donation.

Responsibilities

• Serve as a clinical resource for Case Development staff including team assignment and deployment, assessment and evaluation, consent processes, donor management, organ placement, and recovery.
• Perform all Donation Coordinator duties as needed, including participation in operating room organ recovery to support hospital teams, anesthesiology, and surgical staff.
• Coordinate case evaluation, maintenance, organ recovery, packaging, and transport in collaboration with hospitals, surgical teams, laboratories, and transplant centers.
• Audit/review potential active, completed, and donor case outcomes to identify quality improvement opportunities, timely staff compliance, and implement process enhancements.
• Manage teams working within donor hospitals to obtain information regarding the patient’s hospital course and relevant clinical indicators in collaboration with the healthcare team.
• Collaborate with organizational leadership, Medical Director, transplant centers, and hospital staff to support optimal donor management and maximize organ suitability.
• Provide timely feedback to donor hospitals regarding donor evaluation status, plan of care, and next steps as directed.
• Coordinate notification and escalation pathways to appropriate leadership or subject matter experts when cases progress or require additional review.
• Maintain closed-loop communication to support continuity and operational awareness.
• Support Family Engagement Services as necessary to communicate with grieving families with sensitivity and professionalism.
• Collaborate with healthcare team members to ensure families are offered the opportunity for organ and tissue donation at the appropriate time and in a compassionate, respectful, and legally compliant manner.
• Provide families with accurate and comprehensive information regarding the donation process to support informed decision-making.
• Demonstrate professionalism, ethical judgment, and sensitivity when interacting with grieving families.
• Serve as a primary onsite liaison among internal teams, hospitals, and external partners to maintain effective communication during donor cases.
• Collaborate with internal teams and/or transplant center designees to provide accurate medical information to transplant centers in accordance with OPTN policies.
• Ensure all recovery activities are conducted in compliance with CMS regulations, OPTN guidance, FDA requirements, and organizational policies.
• Communicate effectively with onsite teams and hospital services for coordination of recovery.
• Ensure accurate and timely documentation of all donor activities in collaboration with internal departments and in compliance with CMS, OPTN, and organizational policies and procedures.
• Review and recommend policies and procedures related to clinical operations and donor management.
• Support and participate in continuous quality and process improvement initiatives.
• Uphold organizational financial, fiscal, and operational policies.
• Participate in case reviews, quality initiatives, audits, and process improvement efforts as directed.
• Maintain required competencies through mandatory training, annual evaluations, continuing education, and competency validation.
• Perform other duties as assigned.

Requirements

• Registered Nurse with a mandatory license and Bachelor’s degree required.
• 4–5 years of related clinical experience, including:
  • ICU, ED, or critical care experience preferred.
  • Prior supervisory or leadership experience preferred.
• Maintain a residence within the organization’s designated service area.
• Readiness to travel to assigned donor hospitals in a timely manner, including immediate response upon assignment or reassignment.
• Proficiency in independent, self-directed clinical practice while collaborating in-person and virtually with other personnel and hospital staff.
• May involve off-shift work, extended shifts, and holiday coverage.

Skills

• Strong knowledge of donor management, operating room procedures, and hospital environments.
• Excellent interpersonal, coaching, and team-building skills.
• Ability to analyze clinical data, apply statistical concepts, and solve complex problems.
• Strong written and verbal communication skills, including presenting to healthcare professionals and the public.

Pay

$93,315 - $118,000 annually

Benefits

• 403(b) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance