Field Care Coordinator - Remote in Canyon, Washington, Payette, Gem, Adams, Owyhee County, ID or Surrounding areas

About the role

Nampa, Idaho-based UnitedHealthcare is seeking a Care Coordinator to join our care management team. This position serves as the primary care manager for dual eligible members, engaging them face-to-face or telephonically to assess their needs and develop personalized care plans. The role involves collaborating with the care team, providers, and community resources to support members in achieving their health goals.

Responsibilities

• Serve as the primary care manager for dual eligible members
• Engage people face-to-face and/or telephonically to complete a comprehensive needs assessment or wellness assessment
• Develop and implement individualized, person-centered care plans
• Partner and collaborate with the internal care team, providers, and community resources/partners to implement care plans and remove obstacles
• Avoidant and manage/coordinate care transition following ER visit, inpatient or Skilled Nursing Facility
• Provide education and coaching to support member self-management of care needs and lifestyle changes
• Advocate for people and families, as needed, to ensure that the member's needs and choices are fully represented and supported by the health care team
• Support Provider and Facility nonclinical questions (credentialing, claims, etc.) connecting them to the correct Health Plan and/or UHC resources

Requirements

• Must meet one of the following:
• Current and unrestricted Idaho license in one of the below:
• RN
• LCSW, LMSW, LSW, LCPC, LPC, LMFT, LAMFT
• LPN/LVN
• 2-year degree (or higher) AND 2+ years of experience in Healthcare or Healthcare related industry
• 1+ years of experience working with people that have Medicaid / Medicare or who have significant social drivers of health (SDoH) needs
• 1+ years of experience with MS Office, including Word, Excel, and Outlook
• Reliable transportation and the ability to travel within assigned territory to meet with members and providers up to 50% of time depending on member and business needs
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Qualifications

• Certification as a Care Management (CCM) is preferred
• If individual with 2-year degree and 2+ years of experience, preferably as a Healthcare Paraprofessional
• Experience working with an Electronic Health Record (EHR) system for documentation
• Experience / additional training or certifications in care in rural settings homelessness, food insecurity, behavioral health, co-occurring conditions, IDD, Person Centered Care, Motivational Interviewing, Stages of Change, Trauma-Informed Care
• Experience supporting individuals with complex and chronic conditions including those residing in a nursing facility or that meet nursing facility level of care within the community
• Experience working in team-based care
• Background in Managed Care
• Bilingual in Spanish or other language specific to market populations

Skills

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work independently and as part of a team
• Knowledge of healthcare policies and procedures
• Ability to navigate multiple locations/terrains to visit employees, members and/or providers

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Pay

The hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Schedule

This is a hybrid-based position up to 50% of time in field when business requires with a home-based office. You will work from home when not in the field.

Benefits

• Life resources and support to focus on what matters most to you, in every facet of your life
• Emotional education, tools and resources to help you reduce and manage stress, build resilience and more
• Physical health plans and other coverage to support wellness for you and your loved ones
• Financial benefits for today and to help you plan for the future, including your retirement