Field Care Coordinator in TN

UnitedHealthcare is simplifying the health care experience, creating healthier communities, and removing barriers to quality care. As a member of the support coordination team for the Employment and Community First CHOICES (ECF CHOICES) program, you will serve as the primary support coordinator for a panel of members with intellectual or developmental disabilities, focusing on medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care. This is a home‑based position with field responsibilities approximately 75 % of the time, serving members within a 50‑mile radius of Dixon, Montgomery, and West Davidson Counties, Tennessee.

Primary Responsibilities

• Engage members face‑to‑face and/or telephonically to complete a comprehensive needs assessment, including medical, behavioral, functional, cultural, and socioeconomic (SDoH) needs.
• Develop and implement person‑centered care plans addressing chronic health conditions, health promotion, wellness, medication management, and member safety, aligned with evidence‑based guidelines.
• Collaborate with internal care teams, providers, and community resources/partners to implement care plans.
• Provide referrals and linkages to internal services (e.g., Housing Navigator, Pharmacy Team, Peer Specialist) and community‑based providers (e.g., PCP, specialists, medication‑assisted therapy).

Required Qualifications

• Meet one of the following:
  • 4‑year or higher degree in social work, nursing, education, rehabilitation counseling, psychology, sociology, or another human‑service/health‑care field.
  • RN or LPN licensure.
  • Federal qualifications for a Qualified Developmental Disabilities Professional (QDDP) or Qualified Intellectual Disabilities Professional (QIDP).
• 5 + years of experience as an independent Support Coordinator or case manager for service recipients in a 1915(c) HCBS Waiver, with completion of Personal Outcome Measures Introduction and Assessment Workshop trainings.
• Valid driver’s license, reliable transportation, and ability to travel up to 75 % within the advertised counties and surrounding areas.
• Residence within a 50‑mile commutable distance to Shelby and surrounding counties in Tennessee.

Preferred Qualifications

• 2 + years of experience directly serving individuals with physical, behavioral, intellectual, or developmental disabilities.
• 1 + year of community case‑management experience coordinating care for individuals with complex needs.
• 1 + year of experience working with local home and community‑based providers, behavioral health providers, and community support organizations addressing SDoH (e.g., food banks, transportation, utility assistance, housing).
• 1 + year of experience with Microsoft Office (Word, Excel, Outlook).
• Training or certifications in motivational interviewing, stages of change, trauma‑informed care, or person‑centered care.
• Experience in team‑based care and serving individuals with co‑occurring mental health and substance‑use disorders.
• Background in managed care.

Benefits

• Paid Time Off (accrues from first pay period) plus 8 paid holidays.
• Medical plan options with Health Spending Account or Health Savings Account.
• Dental, vision, life & AD&D insurance, short‑term and long‑term disability coverage.
• 401(k) savings plan and Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts and assistance program.
• Employee referral bonus program.
• Voluntary benefits (pet insurance, legal insurance, long‑term care insurance, etc.).

Pay

The hourly pay for this full‑time role ranges from $29.00 to $52.00 per hour, based on factors such as local labor markets, education, experience, and certifications. Additional incentive and recognition programs are also available.