Field Business Manager - Northwest Region

About the role

Develops, implements, and manages tactical plans and budgets to achieve assigned objectives. Assures services are delivered in a technically competent and cost-effective manner. Manages continuous improvement in area by developing and implementing preventive and corrective action systems. Communicates and meets with clients to discuss technical issues related to factory visits or to discuss UL policies, procedures and requirements related to factory visits and the control of the UL Mark. Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and adhered to.

Responsibilities

• Assigns work tasks and estimates staffing requirements to meet customer needs.
• Maintains proper staffing levels within region by monitoring workload demands and available resources.
• Ensures customer satisfaction by addressing any customer complaints or concerns regarding activities conducted within assigned region.
• Manages continuous improvement in area by developing and implementing preventive and corrective action systems.
• Communicates and meets with clients to discuss technical issues related to factory visits or to discuss UL policies, procedures and requirements related to factory visits and the control of the UL Mark.
• Develops and maintains an ongoing knowledge of the client base within assigned area to meet customer expectations and identify areas of expansion.
• Integrates continuous improvement concepts and techniques into all aspects of the job.
• Applies organizational policies and assures adherence to departmental procedures.
• Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and adhered to.
• May manage the qualification, selection and continuous relationship of subcontract Field Service professional services.

Requirements

Bachelor's degree or diploma from an accredited university through a formal program of study in Engineering or relevant Engineering Discipline (such as Engineering Technology, Manufacturing Technology or Physics but not limited to these disciplines only). Ten years directly related experience. Solid experience as lead or participant in cross-functional or global projects or worked in multiple functions or regions. Demonstrated ability to listen, learn and teach. Demonstrated ability to manage employee performance through development of performance expectations and goals, managing employee relations issues, identifying and addressing training needs, planning and executing against required staffing levels and assisting in operational planning. Advanced understanding of how decisions impact business results, management concepts such as effectively building a diverse team and planning and thinking strategically. Ability to analyze and interpret a wide variety of materials including analyses, data, financial reports. Detailed knowledge of the technical vocabulary common to the appropriate discipline.