Field Based Community Health Worker - North Olympic Peninsula Region (Western Washington)

About the role

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. As a Field Based Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. CHWs work in a team-based structure and spend the majority of their time in the community engaging directly with members. Interest in learning to work with medically complex patients who may be experiencing significant addiction and/or behavioral health conditions is important for this role. Expect to spend about 50–75% of your time in the field visiting members in community settings such as events or in their homes, in the Rural/Tribal Regions (Western Washington). You'll need to be flexible, adaptable and, above all, patient in all types of situations. If you reside near Rural/Tribal Regions (Western Washington), you will have the flexibility to telecommute* as you take on some tough challenges.

Responsibilities

• Create a positive experience and relationship with the member
• Proactively engage the member to manage their own health and healthcare
• Provide member education on community resources and benefits
• Support member to engage in work or volunteer activities, if desired, and develop solid social supports through deeper connections with friends, family, and their community
• Engage members primarily face to face or over the phone to discuss their need for provider follow up
• Create a positive experience and relationship with the member to drive Quality performance within our assigned membership
• Conduct outreach to encourage participation in health-related programs, services, and/or providers
• Engage patients by driving to the homes of the unable-to-reach population
• Utilize strong skill sets of managing multiple tasks at a time, being self-motivated, driven toward quality results, managing time well, being very detail oriented and organized, working well in a team and on your own, and ability to manage multiple deadlines
• Knowledge and continued learning of community cultures and values

Requirements

• High School Diploma/GED (or higher)
• 1+ years of experience in local community-based resources
• Intermediate level of proficiency in MS Word and Outlook
• Resident of Washington state
• Designated workspace inside the home with access to high-speed internet
• Ability to travel in assigned territory approximately 50–75% of the time
• Available to work Monday through Friday, 8 AM to 5 PM and open to working some evenings and weekend hours for events
• Access to reliable transportation & valid US driver's license

Qualifications

• Bachelor's degree in social work, licensed practical nurse (LPN), MA/CNA/HHA or HS graduate with 1 year of experience working within the community health setting in a health care role
• One of the following credentials/experiences: Licensed Practical Nurse (LPN), Certified Nursing Assistant (CNA), Home Health Aide, Certified Medical Assistant, Social work experience, CHW Accreditation
• 2+ years of community outreach work experience
• 2+ years of field-based experience
• Knowledge and/or experience with behavioral health or substance use disorders
• Care management experience
• Experience working in Managed Care
• Experience with EHR
• Knowledge of Medicaid and/or Medicare population
• Bilingual Spanish and English
• Experience working with tribal population

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Savings Account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Schedule

Scheduled: Monday – Friday with some evening and weekend hours to attend community events. Available to work Monday through Friday, 8 AM to 5 PM and open to working some evenings and weekend hours for events.