Field Assurance complaint Handling - Urgent Need

Description

Field Assurance complaint Handling, may also do some trouble shooting for Ultrasound equipment over the phone or assist the customer with next steps.

• Must have good communication verbally and written (emails).
• Respond to customer telephone inquiries by providing diagnostic and other assistance on the basic, legacy, high call volume queue platforms supported and serviced by client.
• Provide follow-up service by calling customers who have recently had service interactions.
• Maintain accurate records and documentation on service tickets.
• Follow up on shipped parts that require a parts return (RMA).
• Complete service documentation as required. Interface and work closely with advanced support specialists as required.

Qualification & Skills

• Minimum High school diploma, GED.
• If no Tech school degree, must have at least 2-3 years’ experience in a related area or equivalency required.
• Demonstrated human relations and communication skills.
• Experience in Word Processing and spreadsheets, and strong telephone skills.
• Ability to work with customers and sales representatives to troubleshoot possible issues with capital equipment.