Field Applications Specialist - East Region

Job Description

Location: Field-Based – East Region
Reporting To: Field Applications Specialist Manager, U.S. Region
Position Summary: Enable science. Drive adoption. Deliver customer outcomes.

Key Responsibilities

• Customer Engagement & Training
  - Lead customer onboarding to ensure a seamless transition from purchase to implementation
  - Deliver high-quality, application-focused training tailored to customer workflows and expertise levels
  - Educate customers on best practices to maximize instrument and application performance
  - Support initial setup, validation, and readiness of customer workflows
• Post-Sale Technical Support & Expertise
  - Provide advanced application support and troubleshooting across instruments and workflows
  - Partner with customers to resolve complex technical challenges efficiently
  - Serve as a trusted scientific advisor for ongoing application needs
  - Escalate and coordinate resolution of complex issues with internal teams
• Workflow Optimization & Adoption
  - Drive utilization through proactive engagement and scientific consultation
  - Advise customers on optimizing workflows and improving outcomes
  - Identify gaps and recommend best-practice solutions
  - Enable customers to achieve measurable success with technologies and reagents
• Customer Success & Retention
  - Strengthen customer satisfaction and long-term retention through consistent engagement
  - Reinforce value realization and ensure achievement of intended outcomes
  - Build strong, trusted relationships with scientific stakeholders
  - Support broader customer success initiatives aligned to business objectives
• Expansion & Opportunity Identification
  - Identify opportunities to expand application usage and workflow breadth
  - Surface unmet needs for additional products, reagents, or capabilities
  - Partner with Account Managers and Technical Sales Specialists to support growth opportunities
  - Contribute insights to territory and account development strategies

Required Qualifications & Experience

• Bachelor’s degree in life sciences or related field
• Hands-on experience with flow cytometry applications and cell sorting
• Strong troubleshooting capabilities across complex workflows
• Ability to translate scientific concepts into practical application
• Strong training, communication, and presentation skills
• Valid driver’s license with at least 3 years of driving history
• Ability and willingness to travel extensively (60–70%), including multi-day overnight travel

Preferred

• Advanced degree in life sciences or related field
• Experience with spectral flow cytometry
• Experience operating and troubleshooting cell sorters
• Prior customer-facing application support or training experience
• Familiarity with FlowJo, Infinicyt, OMIQ, or FCS Express
• Experience in workflow optimization and method development
• Experience working cross-functionally in commercial or field environments
• Residence in Boston, MA, New York, NY, Philadelphia, PA, or Atlanta, GA

Work Environment & Travel

Field-based role with frequent on-site and remote customer engagement
Travel driven by customer and business needs

Why Waters

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

Equal Opportunity

We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs.