Field Applications Scientist, Liquid Handling

Responsibilities

• Qualify inbound PDII leads in partnership with the sales team — understanding customer application requirements, liquid classes, dispensing volumes, and workflow context.
• Conduct product demonstrations at our Beverly facility or at customer sites, adapting dispensing protocols to the customer's specific reagents and use case.
• Help create data for application notes.
• Deliver high-quality PDII demonstrations covering standard dispensing, accessory configurations, and complex application scenarios (e.g. viscous reagents, low-volume dispensing, novel plate formats).
• Develop and refine application-specific dispensing protocols in collaboration with customers during the pre-sales process.
• Set up and lead liquid class development as a part of PDII installations to ensure that the instrument performs according to the target application.
• Deliver on-site customer training at point of installation, ensuring the customer team can operate and maintain the system independently.
• Document customer interactions, demo outcomes, installation reports, and application notes in Salesforce.
• Share customer feedback and application insights with Product Management to inform product and accessory roadmap decisions.

Requirements

• Bachelor's degree in Biology, Chemistry, Biochemistry, Biomedical Engineering, or a related life science or engineering discipline.
• Hands-on laboratory experience in a biotech, pharma, or research environment.
• Demonstrated experience with liquid handling instrumentation — ideally including non-contact or low-volume dispensing.
• Strong customer-facing communication skills: confident presenting to scientists and technical buyers, able to adapt depth of explanation to the audience.
• Comfortable with a hybrid role that spans applications, technical support, and pre-sales activity.
• Ability to travel across North America and Europe; expected 60–70%.

Qualifications

• Knowledge of drug discovery, cell culture, synthetic biology, and or, other molecular biology workflows.
• Familiarity with liquid class development or dispensing protocol optimization.
• Experience conducting product demonstrations or customer training sessions.
• Proficiency in Salesforce or similar CRM for logging activity and managing pipeline.
• Proficiency in Microsoft Office Suite.
• Full professional proficiency in English.
• Comfortable engaging with customers beyond the technical conversation — understanding their priorities and helping move sales opportunities forward.