Field Application Specialist I - Kansas City, MO

Position Summary

Provides technical training, implementation support, troubleshooting, and consultative application services for bioMérieux diagnostic solutions. Supports customer adoption and utilization of assigned product lines through effective education, problem resolution, and ongoing customer support. Collaborates with internal and external stakeholders to ensure successful instrument implementation, customer satisfaction, and achievement of business objectives.

Position Duties

• Deliver customer training, implementation support, and application consultation for assigned diagnostic product lines.
• Provide technical troubleshooting and issue resolution for routine to moderately complex customer inquiries, escalating complex issues as appropriate.
• Support instrument installations, validations, go-live activities, and workflow optimization efforts at customer sites and remotely.
• Develop and maintain productive customer relationships through responsive support and effective communication.
• Accurately document customer interactions, activities, and resolutions within designated CRM and quality systems.
• Collaborate with Sales, Service, Technical Support, and other internal stakeholders to address customer needs and ensure timely resolution of issues.
• Manage assigned territory activities, schedules, and travel within established operating guidelines and budget expectations.
• Support customer retention, utilization, and revenue growth initiatives through effective application support and customer education.
• Maintain compliance with company quality procedures and standards.

Qualifications

• Bachelor degree in Medical Technology, Clinical Laboratory Science, Life Sciences, or scientific field.
• 2+ years of professional experience in one or more of the following areas: Clinical laboratory operations and diagnostic testing, Training and education of laboratory, healthcare, or technical personnel, Implementation, validation, or go-live support for diagnostic products, medical technologies, or laboratory systems, Technical troubleshooting and resolution of instrument, software, workflow, or application-related issues.