Field Application Scientist - West

About the role

As a Field Application Scientist (FAS) at Countable Labs, you will be the scientific face of Countable Labs across the West Coast. Your primary responsibilities include:

• Train new customers on Countable Labs instrumentation, workflows, and applications, ensuring successful onboarding and protocol adherence.
• Partner with account executives to support pre-sales technical presentations and customer evaluations.
• Drive customer success, adoption, and early project momentum in collaboration with the commercial team.
• Work closely with customers to enable early data generation and successful implementation of the Countable PCR platform.
• Serve as the bridge to Voice of the Customer, providing structured product feedback to inform product improvements and new feature development.
• Develop, write, and maintain technical documentation, including SOPs, IFUs, and customer-facing training materials.
• Establish and improve best practices for customer support, including troubleshooting workflows and ticket tracking systems.
• Troubleshoot experimental challenges across a range of molecular biology applications and sample inputs.
• Travel up to 75%, primarily focused on the West, with the opportunity to support expanding customer needs across additional regions.
• Lead and support first customer installations in new regions, including initial deployments in APAC as Countable Labs expands globally.

Qualifications

• BS or MS in Life Sciences, Physical Sciences, or related field (PhD preferred).
• Strong foundation in molecular biology.
• Experience with digital PCR and quantitative PCR is a must.
• Familiarity with PCR assay design, optimization, and experimental workflows.
• 1-3 years of relevant academic or industry experience in the lab performing qPCR and/or dPCR runs.
• Strong customer-facing skills with the ability to troubleshoot and communicate complex technical concepts clearly.
• Exceptional written and verbal communication skills, excellent time management juggling multiple requests at once, and organizational skills.
• Ability to work in high pressure environments in front of the customer.
• Located in the West Coast, SF Bay Area preferred.