Field Application Scientist (LCMS, Small Molecule)

Product Training

Conduct product training for customers virtually or remotely, in their laboratories, or at another onsite training center on the accurate use and application of instruments and software.

Application Optimization

• Collaborate with customers and internal teams to customize applications and methodologies.
• This includes troubleshooting, method development, and data interpretation.
• May be responsible for collecting data from customer experiments or field trials, analyzing the data using statistical methods, and providing insights or recommendations based on the findings.
• Interpret scientific data accurately and communicate the results effectively.

Sales Support

• Resolves and/or escalates customer issues & complaints.
• Delivers presentations to highlight the capabilities and benefits of solutions for various applications.
• Effectively communicates complex scientific concepts to diverse audiences.
• Works cross-functionally with internal teams, including marketing and sales, to support strategic execution of the customer training process.

Scientific Support

• Stay informed about the latest scientific literature, methodologies, and regulatory requirements.
• Acts as a trusted expert to our customers to increase customer satisfaction and loyalty which contributes to the overall success of the business.
• Provide scientific support and counsel to internal teams and customers and identify improvement opportunities.

Qualifications

• A bachelor’s degree (or higher) in chemistry, biochemistry, or a related scientific field and/or equivalent work experience.
• Experience 2-3 years of hands-on technical experience with liquid chromatography and mass spectrometry instruments, software, data analysis, and techniques.
• Experience with quantitative LCMS workflows (e.g. Pharma QA/QC labs, US EPA methods) and associated sample preparation techniques.

Skills and Abilities

• Ability to work independently, manage multiple projects simultaneously, and meet deadlines.
• Outstanding teamwork and collaboration skills to foster creativity and contribute to the team's success.
• Excellent problem-solving skills and ability to troubleshoot technical issues and provide guidance on product usage and optimization.
• Outstanding verbal and written communication skills with the ability to effectively convey complex scientific concepts to both technical and non-technical audiences.
• Prioritized track record to work independently and a strong work ethic is critical.

Benefits

• The salary range estimated for this position based in Massachusetts is $83,300.00–$125,000.00.
• This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
• We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy.
• Retail and savings programs, such as our competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.