Field Application Scientist -France, UK & Nordics

Key Responsibilities

• Develop expert-level knowledge of Vizgen’s technology, including sample preparation techniques, instrumentation, software, network communications, and full integration of the overall platform
• Develop expert-level knowledge of preparing tissue samples with Vizgen’s reagents and chemistry and how they impact the performance of the platform
• Present product information and scientific applications for customer seminars and trade shows
• On-board, train, and support new customers to ensure protocols are understood and followed properly
• Work with customers to help design custom gene panels
• Support customers in their data workflow to ensure high-quality results are generated efficiently in a broad range of applications
• Provide technical guidance to customers on experimental design for single-cell spatial analysis
• Document customer issues, investigate underlying causes, and work closely with the Vizgen support and R&D teams to implement solutions
• Closely collaborate with the sales team in identifying new customer and market opportunities
• Collect feedback from current customers and communicate to product teams and management to help guide product development
• Represent Vizgen in a professional and friendly way when engaging with both external and internal customers

Requirements and Qualifications

• PhD or MS in relevant scientific or engineering disciplines
• 5+ years of customer support in life science genomics or imaging fields
• Single-cell or spatial biology analysis experience preferred
• Highly skilled in managing sample preparation and analysis for RNA detection in tissue
• High sense of urgency for resolving customer issues
• Experience operating in both start-up and large corporate environments preferred
• Solid interpersonal and team management skills
• Excellent communication and presentation skills
• Highly organized, disciplined, and efficient in meeting deliverables
• Highly proficient in the use of business platform tools, including PowerPoint, Excel, Word, documentation control, customer support ticketing, and other relevant software applications
• Able to independently troubleshoot and resolve customer issues in the lab, applying creative problem-solving in real time
• Willingness to travel 50%+ of the time, primarily within the France, Nordics, UK
• Fully fluent in both French and English, with the ability to communicate scientific and technical content clearly in both languages