Field Application Scientist (FAS)

Responsibilities

• Support and train external customers, internal scientists within Spear Bio, and partner organizations on SPEAR UltraDetect™ immunoassay technology and workflow.
• Drive successful adoption of the SPEAR platform by providing technical expertise for key customers through on-site product demos, training, collaborative projects, and support via e-mail/phone.
• Perform client sample testing for platform evaluations, generate data, and present performance results to clients.
• Work cross-functionally to develop new applications for current products, and generate data and technical collateral including application notes and conference presentations.
• Improve workflow processes when troubleshooting customer immunoassay challenges. Triage issues, develop hypotheses, perform experiments and investigations, and identify solutions to ensure optimal product performance.
• Track and address customer successes, inquiries, and complaints, to provide feedback for continuous improvement of products and technical support.
• Maintain up-to-date knowledge of competitive landscape and key product applications.
• Work with Product Management team to provide voice-of-customer feedback for product improvements and strategies that will drive adoption of Spear Bio products.

Requirements

• PhD or MS in Biology, Biochemistry, Neuroscience, or Bioengineering with 2+ years of hands-on lab and troubleshooting experience with immunoassays and instrumentation for biomarker analysis.
• Scientists developing 'omics' diagnostic assays also considered.
• Strong record of first-author publications.
• 2+ years in-person customer pre and post-sales, demos, training, complex troubleshooting, as highly technical Field Application Scientist.
• Strong network within RUO, pharma, and academic areas.
• Demonstrated resourcefulness and ability to independently implement new technologies and troubleshoot instrument or assay performance issues.
• Experience with qPCR and liquid handling machines.
• Knowledge of neurodegenerative disease research with existing network in drug development, academic, or contract research world preferred.
• Ability to travel up to 40% (including overnights), with occasional international travel.

Qualifications

• Strong commitment to ensuring customer success.
• Engaging interpersonal and communication skills, with ability to put customers at ease and listen attentively to acquire feedback.
• Experience conveying scientific information in a clear and concise manner through written documents and in-person presentations.
• Ability to influence others, work collaboratively in teams, balance competing priorities, and adapt quickly to changes.