Field Application Scientist, Downstream Bioprocessing (MA)
About the role
We are seeking a dynamic and enthusiastic Order Support Customer Care representative to join our team. This role involves running reports, investigating order issues, assisting customers with inquiries, and maintaining a positive customer experience. The ideal candidate is passionate about science and technology, and enjoys working in a supportive and flexible environment.
Responsibilities
- Run reports and investigate order issues
- Assist customers with inquiries and provide solutions
- Maintain a positive customer experience
- Work collaboratively with a supportive team
- Communicate effectively with both internal and external stakeholders
- Flexibility to work in-office and remotely
Requirements
- High school diploma or equivalent
- Experience in customer service or related field preferred
- Strong problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office Suite
Qualifications
- Passion for science and technology
- Positive attitude and willingness to learn
- Ability to handle multiple tasks efficiently
- Strong organizational skills
Skills
- Customer service skills
- Problem-solving abilities
- Communication skills
- Microsoft Office proficiency
Benefits
- Flexible work schedule
- Professional development opportunities
- Competitive compensation package
- Health and wellness programs
Pay
Compensation is commensurate with experience.
Schedule
The position offers a flexible schedule to accommodate your needs.
Accessibility/Disability Access
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.