Field Application Scientist, Downstream Bioprocessing (MA)

About the role

We are seeking a dedicated and enthusiastic Order Support Customer Care representative to join our team. This role involves running reports, investigating order issues, assisting customers with inquiries, and maintaining a positive customer experience. The ideal candidate will enjoy working in a supportive and flexible environment.

Responsibilities

• Run reports and investigate order issues
• Assist customers with inquiries and provide solutions
• Maintain a positive customer experience
• Work collaboratively with a supportive team
• Communicate effectively with both internal and external stakeholders
• Flexibility to work in-office and remotely

Requirements

While not specified, candidates should have strong communication skills, the ability to multitask, and a passion for supporting customers in the scientific community. Experience in a similar customer service role is preferred but not required.

Qualifications

Candidates must have a high school diploma or equivalent and possess excellent organizational and problem-solving skills. Proficiency in Microsoft Office Suite is required, along with the ability to learn new systems quickly.

Skills

Strong communication skills, attention to detail, and the ability to handle multiple tasks simultaneously are essential. Familiarity with customer service software and a commitment to excellence are also valued.

Benefits

Our comprehensive benefits package includes health insurance, retirement plans, paid time off, and opportunities for professional development. We also offer a casual dress code and a supportive work environment.

Pay

The salary range for this position is $40,000 - $50,000 annually, commensurate with experience.

Schedule

This role offers a flexible schedule, allowing employees to work in-office and remotely as needed.

Accessibility/Disability Access

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.