Field Application Scientist, Downstream Bioprocessing (MA)

About the role

We are seeking a dynamic and enthusiastic Order Support Customer Care representative to join our team. This role involves running reports, investigating order issues, assisting customers with inquiries, and maintaining a positive customer experience. The ideal candidate is passionate about science and technology, and enjoys working in a supportive and flexible environment.

Responsibilities

• Run reports and investigate order issues
• Assist customers with inquiries and provide solutions
• Maintain a positive customer experience
• Work collaboratively with a supportive team
• Communicate effectively with both internal and external stakeholders

Requirements

• High school diploma or equivalent
• Experience in customer service or related field preferred
• Strong problem-solving and organizational skills
• Ability to work independently and manage multiple tasks
• Excellent verbal and written communication skills

Qualifications

• Proficiency in Microsoft Office Suite
• Knowledge of basic inventory management systems
• Understanding of order fulfillment processes

Skills

• Customer service orientation
• Attention to detail
• Problem-solving abilities
• Effective communication skills

Benefits

• Flexible work arrangements
• Competitive compensation package
• Professional development opportunities
• Health and wellness programs

Pay

Compensation is commensurate with experience.

Schedule

The position offers a flexible schedule to accommodate your needs.

Contact Us

If you have any questions or need accommodation due to a disability, please contact us.