Field Application Scientist, Downstream Bioprocessing (MA)
About the role
We are seeking a dynamic and enthusiastic Order Support Customer Care representative to join our team. This role involves running reports, investigating order issues, assisting customers with inquiries, and maintaining a positive customer experience. The ideal candidate will thrive in a fast-paced environment and enjoy working both in the office and remotely.
Responsibilities
- Run reports and investigate order issues
- Assist customers with inquiries and provide support
- Maintain a positive customer experience
- Work collaboratively with a supportive team
- Communicate effectively with customers and colleagues
- Flexibility to work both in the office and remotely
Requirements
- High school diploma or equivalent
- Experience in customer service or a related field preferred
- Strong organizational skills and attention to detail
- Ability to communicate effectively both verbally and in writing
- Proficiency in Microsoft Office Suite
Qualifications
- Passion for science and technology
- Desire to contribute to making the world healthier, cleaner, and safer
- Experience in laboratory settings or related industries is a plus
Skills
- Customer service skills
- Problem-solving abilities
- Attention to detail
- Effective communication skills
- Microsoft Office proficiency
Benefits
- Flexible work schedule
- Professional development opportunities
- Competitive compensation package
- Health and wellness programs
- Employee discounts on Thermo Fisher products
Pay
Compensation is commensurate with experience.
Schedule
The position offers flexible scheduling options.
Contact
To apply, please visit our careers page or contact us directly.
Accessibility/Disability Access: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.