Field Application Scientist, Downstream Bioprocessing (MA)
About the role
We are seeking a dedicated and enthusiastic Order Support Customer Care representative to join our team. This role involves running reports, investigating order issues, assisting customers with inquiries, and maintaining a positive customer experience. The ideal candidate will enjoy working in a supportive and flexible environment.
Responsibilities
- Run reports and investigate order issues
- Assist customers with inquiries and provide solutions
- Maintain a positive customer experience
- Work collaboratively with a supportive team
- Communicate effectively with both internal and external stakeholders
Requirements
- High school diploma or equivalent
- Experience in customer service or related field preferred
- Strong organizational and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple tasks
Qualifications
- Proficiency in Microsoft Office Suite
- Knowledge of basic inventory management systems
- Experience with customer relationship management tools
Skills
- Customer service skills
- Problem-solving abilities
- Attention to detail
- Effective communication
Benefits
- Competitive compensation package
- Flexible work schedule
- Professional development opportunities
- Employee discounts on Thermo Fisher products
Pay
Compensation is commensurate with experience.
Schedule
The position offers a flexible schedule, allowing for both office and remote work options.
Contact Us
If you have any questions about this role, please contact us at [contact information].
Accessibility/Disability Access
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.