Field Application Scientist, Connecticut

Location: Connecticut

About the role

As a Field Application Scientist, you will engage with customers daily, delivering system usage training at customer sites while providing experimental design, data analysis, logistical, and troubleshooting support across your region. You will be a key contact, in conjunction with in-house Technical Support, for responding to issues and maintaining customer relationships. The primary goals of this position are to ensure rapid adoption and maximum customer success with 10x Genomics’ products.

Responsibilities

• Act as the main point of contact between the customer and company.
• Keep customers apprised and trained on advancements in 10x technology and software.
• Coordinate and perform customer site trainings and demonstrations.
• Identify, document, and communicate customer issues, complaints, or concerns to management.
• Contribute to documentation with the goal of expanding support content.
• Scientifically partner with customers as they develop their research utilizing 10x technologies.
• Collaborate in scientific discussions with customers, cultivating long-term relationships.
• Create and maintain positive working relationships with customers, managing expectations while exceeding customer needs.
• Gather and deliver strategic and competitive customer feedback, communicating customer use cases beyond initial product scope to Marketing and Product Development teams.
• Troubleshoot issues related to user's technical skills, sample preparation and processing, biochemistry/assay design, experimental design, software, and instruments.
• Interpret customer needs and identify the proper issue escalation pathway within 10x.
• Support the field sales team at trade shows, seminars, and technical symposia (including presentations and networking with thought leaders).
• Handle potentially stressful situations calmly and adroitly.

Requirements

• Extensive experience in molecular biology, biochemistry, genomics, or genetics.
• Demonstrable knowledge and experience with NGS workflows and data analysis software.
• Hands-on proficiency with common molecular biology bench techniques.
• Hands-on proficiency with histology techniques including tissue processing, sectioning, and embedding.
• Clear vision of and commitment to providing outstanding customer service.
• Excellent organizational, analytical, and systematic troubleshooting skills.
• Strong written and verbal communication skills.
• Outstanding presentation and training skills.
• Ability to maintain records for customer sites and provide high-level feedback to management.
• Willingness to travel up to 60%.

Qualifications

• Ph.D. or 6-8 years’ experience preferred in Chemistry, Biochemistry, Molecular Biology, or Genetics.
• Experience with spatial gene expression or protein assays is highly desirable.
• Previous customer-facing experience.
• Familiarity with SFDC software.
• Ability to work independently and as part of a team towards corporate goals.

Pay

Base pay range for this full-time position: $102,700—$138,900 USD. The actual base pay will depend on skills, qualifications, and experience. This role is also eligible for 10x’s equity grants, comprehensive health and retirement benefit programs, and its annual bonus program or sales incentive program.

About 10x Genomics

At 10x Genomics, accelerating our understanding of biology is more than a mission—it is a commitment. We enable scientists to advance their research, allowing them to address scientific questions they did not even know they could ask. Our tools have enabled fundamental discoveries across biology, including cancer, immunology, and neuroscience. Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment.