Field Application Scientist

Responsibilities

• Train and support our customers with their Waters LC/MS instruments, both remotely and on-site.
• Demonstrate Waters clinical solutions to our customers through sample analyses in our demo lab facilities.
• Support our sales colleagues with technical expertise through joint visits, trade shows, and internal meetings.
• Work closely together with our service organization by analyzing and reviewing system and scientific data, to determine the source of problems and recommend corrective actions.
• Manage customer expectations by communicating work performed and providing follow-up plans if required.
• Build strong rapport and trusted advisor partnerships with our customer base to provide them with suitable advice and support on Waters products and services – always looking for potential opportunities as to how Waters can further advance their laboratory operations.

Qualifications

• The ideal candidate will have a Ph.D. in Analytical Chemistry, Biochemistry, or a related discipline with 1-2 years of experience, or, a Master of Science degree with 3-5 years of experience.
• Candidates with a Bachelor’s degree will be considered with more than 5 years of in-depth LC/MS experience.
• Familiarization with Waters instruments and software (Waters_Connect and MassLynx) is a plus.
• The ideal candidate will have experience with both tandem mass spectrometry instruments and high resolution mass spectrometry instruments.
• Experience with large molecule applications such as peptide mapping, peptide quantitation, proteins, or nanoflow chromatography as it relates to large molecule mass spec.
• Experience with metabolomics/lipidomics applications in a clinical research domain is an advantage.
• Understanding of clinical or forensic LC-MS/MS workflows is an advantage.
• This position will require 50-75% travel throughout the U.S. and Canada.
• The selected candidate must have a valid driver’s license and passport.
• Preference will be given to candidates in the Pacific and Mountain time zones with close access to a major U.S. airport.
• The ideal candidate will have a personable individual with a passion for customer success, with the ability to explain complex scientific methodology to our customers.
• Fluency in Spanish is an advantage but is not a requirement for this position.