Field Application Engineer

Primary Responsibilities

• Execute across field and factory to ensure field issues are quickly resolved.
• Handle requests for information, warranty claims & RMA processing.
• Collaborate with Engineering, Quality, and Legal teams to refine warranty policies and streamline claims resolution.
• Create work instructions, organize field replacements and work with onsite teams to perform corrective actions in the field.
• Direct efforts to collect, analyze, and act on product performance data from the field.
• Identify patterns in failures, performance issues, or service needs to improve overall system reliability.
• Establish and monitor KPIs including CSAT, NPS, FRT, and resolution efficiency.
• Present regular performance dashboards and service trend reports to senior leadership.
• Identify opportunities to improve operational efficiency and customer experience outcomes.

Minimum Qualifications

• Bachelor’s degree in Engineering from an ABET-accredited institution.
• At least 3 years of experience in construction, manufacturing, and/or engineering industries.
• Basic knowledge of electrical systems and their components (preferred).
• Strong written and verbal communication skills.
• Proven leadership and interpersonal abilities.
• Able to read, interpret, and understand drawings, specifications, scopes of work, and project schedules.
• Willingness to travel as needed for quality-related tasks (up to 50%).
• Proficiency in Microsoft Office Suite.
• Experience in Solar, Renewable Energy, or Power Generation is preferred.
• Excellent communication skills with customers, management, and internal teams.