Field Application Engineer

Responsibilities

• Act as a primary technical interface for customers, with the goal of addressing more than half of their questions independently with clear, effective communication.
• Bridge the gap between the customer users and the oneNav development teams by managing product integrations and solving complex test and use issues.
• Apply expertise in RF and GNSS technologies to solve technical challenges and optimize system performance.
• Diagnose, debug, and resolve complex hardware and/or software issues on-site or remotely.
• Partner with business development team to understand customer needs, conduct product demonstrations, and pitch technical solutions.
• Assist customers in successfully installing, integrating, and testing products within their test environment and end use systems.
• Authorship of test setups and plans, as well as resolution of their test issues.
• Instruct clients on how to utilize products efficiently and produce training materials or documentation.
• Develop, write, and maintain Knowledge Base articles to support customer needs and internal documentation.
• Manage projects and tasks efficiently to ensure timely completion and high-quality outcomes.
• Build, test, and debug Evaluation Kits (EVKs) in the oneNav lab, demonstrating a strong hands-on approach to system analysis and troubleshooting.
• Manage associated EVK build materials and customer-related EVK inventory.
• Provide periodic reporting of customer technical activities, issues, and company actions that have been taken in support.
• Relay critical client feedback and performance data back to the company’s internal product and R&D teams.
• Experience with tools and CRM platforms to track customer interactions and maintain accurate records.
• Utilize engineering collaboration tools such as SharePoint, JIRA, Teams, and others to coordinate activities and share information across teams.

Qualifications

• 10+ years of experience in customer engineering or field applications engineering with a bachelor’s degree in electrical engineering (BSEE).
• Strong customer communication skills and enthusiasm for engaging with clients.
• Ability to explain technical concepts to technical and non-technical clients and business stakeholders.
• Proven ability to work independently and collaboratively in a fast-paced startup environment.
• Excellent problem-solving and troubleshooting skills.
• Strong analytical abilities to diagnose and fix technical issues.
• Hands-on experience with lab work, system testing, and debugging.
• Strong organizational skills and attention to detail.
• Expertise in RF and GNSS systems.
• Excellent project management skills.
• Proficiency with Python, MATLAB, and other engineering scripting tools desired.
• Proficiency with SharePoint, JIRA, Teams, and other collaboration tools.
• Ability to support reasonable level of travel in support of pre-sales and post-sales customer activities.

About the Role

oneNav, a pioneering startup in the GNSS industry, is seeking an experienced Field Application Engineer to join our technical team. The ideal candidate will have a strong background in RF and GNSS technologies, enjoy collaborating with customers, and be able to provide valuable feedback to the development team. Location: Sunnyvale, CA Employment type: Full-time