Field Access Specialist- Columbia, SC.

About the role

The priority of the Field Access Specialist (FAS) is to support timely and successful patient access to prescribed UCB medications by engaging with healthcare providers to provide appropriate education to navigate payer barriers. This role is critical in bridging the gap between the prescriber’s clinical decision and actual patient treatment initiation. No two days are ever the same.

Based in the territory of Columbia, SC, the FAS provides support to all sites of care on local, regional, and national payer coverage, pharmacy benefits, and payer policies for UCB Immunology medicines. The FAS interacts with private practices, group practices, Academic Medical Centers, Integrated Delivery Networks (IDNs) with Dermatology departments and associated Specialty Pharmacies, Integrated Health Systems with Dermatology departments and associated Specialty Pharmacies, Private Equity and Venture Capital‑backed Dermatology Groups, and any other sites of care within the assigned geography. The role is a non‑promotional functional position reporting into the UCB Market Access, Access and Reimbursement Department.

Responsibilities

• Supports all Dermatology accounts that prescribe UCB medicines, with an enhanced focus on New Account experiences to drive positive account and patient outcomes.
• Educates and partners with office staff to embed functional processes inside the office and seeks continual operational improvements toward patient care.
• Monitors data dashboards and maintains close communication with internal and external partners to intervene in escalated cases where an individual patient’s access to medicine is at risk.
• Escalation pathways include office staff, Field Alerts, CAS partners, or SP partners.
• Works closely with HUB case managers to ensure accounts and patients are fully supported and that patients remain on track to receive their medicine.
• Monitors HUB cases to verify that authorizations, appeals, and shipments align with expectations, requirements, and milestone deadlines.
• Identifies operational issues needing attention and partners for a smooth bridge to commercial Specialty Pharmacy transition.
• Partners internally with the SP NAE team to escalate situations requiring SP intervention and takes swift action on SP requests for field support on patient cases.
• Interacts with external SP account managers to support patient care when requested by an office.
• Educates and supports IDN/Academic Specialty Pharmacies to ensure internal processes lead to patients receiving UCB medicine.
• Communicates and collaborates daily with internal stakeholders such as Regional Sales Leads (RSL), District Sales Leads (DSL), and Clinical Account Specialists (CAS) to ensure office support.
• Collaborates with peers on the Field Access team to solve problems or escalate payer‑related issues.
• Leads field‑based initiatives when payer changes affect local, regional, or national markets—educating accounts on the changes and steps to ensure patient care continues.

Requirements

• Bachelor’s