Field Access Manager - Central Indiana

About the role

The Field Access Manager (FAM) serves as the subject-matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs), and will work cross-functionally with patient support, market access, and field sales to support timely patient access to therapy.

Responsibilities

• Provide information and/or education to HCP accounts on patient access, including benefit verification, prior authorization process, appeals process, and patient support programs in both live and virtual formats
• Analyze access trends
• Partner cross-functionally to identify and address barriers to patient access and supporting patient satisfaction
• Build collaborative, trusted relationships with internal stakeholders to support seamless patient access to therapy
• Maintain deep knowledge of regional and national market dynamics, and payer coverage policies
• Act as a subject matter expert on access and affordability challenges across various payer types, including Medicare, Medicaid, and commercial plans
• Support patient access to the product by providing subject matter expertise on payer coverage issues impacting product access in a manner that complies with policies, processes and standard operating procedures
• Education HCP offices on the product hub program including, e.g., patient support offerings, financial assistance and hub educational resources
• Attend National and Regional Meetings

Requirements

• Bachelor’s Degree; 7+ years’ experience in patient support, healthcare sales or operations, project management, or reimbursement support
• Strong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial) and related access processes, including benefit verification, prior authorization, and appeal processes
• Expertise in pharmaceutical compliance and HIPAA regulations regarding patient confidentiality
• Excellent interpersonal and communication skills; demonstrated ability to engage and influence diverse stakeholders across teams and disciplines
• Competent understanding of hub and patient support activities
• Proven ability to manage multiple priorities in a hybrid environment with 20-25% travel; Must reside in the assigned territory/metro area
• Ability to operate as a “team player” in collaborating with multiple sales representatives, sales leadership, and internal colleagues appropriately to reach common goals
• Must be at least 21 years old with a valid driver’s license and a clean driving record

Preferred Requirements

• Pharmaceutical industry experience highly preferred
• Deep understanding of HCP office workflows, prescription flow, and clinic operations; pulmonology experience preferred

Skills

• Establishing Contacts
• Market Access
• Patient Access
• Patient Confidentiality
• Pharmaceutical Compliance
• Pharmaceutical Guidelines
• Pharmaceutical Management
• Public Affairs
• Stakeholder Engagement
• Standard Operating Procedure (SOP)