Fiber Technician II- Bellingham, WA

About the role

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions. Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.

This advanced-level role involves installing, repairing, and testing internet and broadband services for homes and small businesses. No experience is required, but willingness to work outdoors and some customer service or related experience are preferred. Work Location: 1201 Fraiser St, Bellingham WA

Responsibilities

• Perform all in-home installation and service work for consumer and small business customers, including but not limited to ONT, SmartNID, gateways, extenders, Ethernet, and fiber inside wiring.
• Conduct testing, turn up and maintenance of outside and / or inside plant and equipment
• Interact with customers professionally and courteously (on‑site and by phone); explain features, usage, applications, and equipment capabilities.
• Evaluate customer needs and appropriately identify and communicate additional/alternative service opportunities.
• Install, repair, reconnect, rearrange and hang drops and cable as needed for service delivery and service repair.
• Place, flag, and bury or dig in buried drops for permanent installations.
• Isolate fiber troubles using tools such as OTDR, Opti-meter, or fault finder.
• Install mechanical connectors using the appropriate installation kit and connectors.
• Perform fiber fusion splicing, whether existing or new.
• Place and repair aerial fiber enclosures as part of the service process.
• Replace connectorized terminals to install, maintain or restore service.
• Attach or re-attach cables to poles safely and securely.
• Reads and interprets customer service orders, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc.
• Receive service orders, worksheets, (detailed diagrams describing the nature and location of equipment to be installed or repair) and repair tickets from supervisor or other designated employees and performs specified work.
• Perform single and multi- fiber fusion splicing for section replacements, multiple enclosures, and cable cuts.
• Replace fiber cables and carry out single fiber, multi-fiber and ribbon splicing and testing as required.
• Conduct manhole and underground work, including gas detection, pumping, and ensuring fresh air circulation.
• Complete pit work and shoring activities, manage contractor engagement, set up platforms, and use gas detectors.
• Re-lash and attach cables as necessary.
• Carry out Optical Line Terminal (OLT) work, including handling power, Small Form-factor Pluggable (SFPs), cards, jumpers, Distribution Point Unit (DPU), and accessing Remote Terminal / Central Office (RT/CO) facilities.
• Utilize a company assigned electronic devices for work orders, diagnostics, documentation, and communication

Requirements

• Possess a valid state driver’s license and maintain a satisfactory driving record.
• Ability to climb and work at elevations exceeding 18 feet, such as on ladders or poles.
• Excellent interpersonal and customer service skills
• Strict adherence to company safety policies and equipment weight requirements when working aloft or using ladders and other rated equipment.
• Capability to work in confined spaces such as attics, crawl spaces, and manholes.
• Able to perform physically demanding tasks, including routinely lifting objects weighing up to 75 pounds.
• Ability to perform job duties outdoors in various weather conditions, including extreme cold, heat, and inclement weather.
• 0 to 2 years of relevant experience.
• High school diploma required.

Skills

• Prior experience with fiber splicing
• Prior experience performing installation, maintenance of fiber-based services
• Prior experience working on and with Outside Plant

Benefits

Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Pay

Location Based Pay Ranges: $34.65 - $42 Hourly

Schedule

Full-time; 5-day workweek within a 7-day operation (Sunday–Saturday). Weekend days (Saturday and/or Sunday) are part of the regular schedule. Typical 8-hour shifts generally fall between 7:00 a.m. and 8:00 p.m.; actual start/end times vary by assignment. Mandatory overtime may be required and may include holidays. May occasionally be assigned to work out of town for varying lengths of time.