Fiber Provisioning & Engineering Support Specialist

What You’ll Be Doing...

The primary objective of this role is to drive on-time completion and maximize customer satisfaction by managing the end-to-end lifecycle of Fiber-to-the-Premises (FTTP) provisioning, from address creation to real-time field assistance. You will serve as a highly disciplined professional capable of maintaining peak operational velocity in a Work-From-Home environment. You’ll meet challenges with solutions and use your telecom know-how to ensure a seamless experience for our customers.

Your Responsibilities

• Monitor engineering worklists and pending facility queues, ensuring real-time data integrity by updating codes and documenting work orders across all provisioning systems.
• Generate technically detailed facility tickets to facilitate rapid engineering resolution, prevent downstream delays, and ensure "First-Time Right" installations.
• Execute precise order movement across systems, ensuring 100% database accuracy and inventory readiness to support seamless migrations to high-speed fiber.
• Serve as the primary point of contact for field technicians, providing real-time diagnosis of outside plant issues, database discrepancies, and complex technical roadblocks.
• Manage field-initiated and supervisor-escalated tickets with a 24-hour turnaround, treating critical issues as high-priority opportunities to restore customer confidence.
• Achieve 100% same-day turnaround for network address build requests and offer proactive alternative solutions when standard procedures fail to meet customer due dates.
• Provide proactive completion confirmations to engineering teams and maintain service-level agreements by adhering to call distribution system guidelines.
• Exercise independent judgment to resolve complex provisioning challenges, navigating technical roadblocks using available digital resources and documentation.
• Manage a flexible work schedule, including standard weekday tours, weekends, holidays, and overtime, to support business continuity and operational demands.

What We’re Looking For

• You are a highly disciplined professional capable of maintaining peak operational velocity.
• You demonstrate the ability to work autonomously in a remote environment, managing high-volume workloads and competing priorities without immediate on-site supervision.
• You like to be busy and well-organized to stay on top of things, and you take pride in a job well done.
• You’ll Need To Have Availability to work a flexible schedule, including weekends, holidays, and overtime as required by business operational demands.
• Even Better If You Have A related Associate Degree or 2 or more years of outside plant, engineering support, fiber provisioning, telecommunications circuit design, or similar work experience.
• Ability to interpret and troubleshoot technical work orders, engineering blueprints, or facility diagrams.
• Demonstrated ability to manage high-volume, deadline-driven workloads in a fast-paced or decentralized environment.
• Experience in real-time technical support, specifically identifying and resolving database discrepancies or 'Tech in Field' escalations.

Location

We reserve the right to request your attendance at the office location for team huddles, meetings, etc.

Test(s) Required

Verizon Job Fit Test B Test Previews

Where you’ll be working

In this remote role, you'll work from home with occasional in-person trainings and meetings.

Scheduled Weekly Hours

Scheduled Weekly Hours 40

Benefits And Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. From health and wellness benefits, 401(k) Savings Plan, paid time off, adoption assistance and tuition assistance, we’ve got you covered with our award-winning total rewards package. The salary will vary depending on your location and confirmed job-related skills and experience.