Fiber Optic Splicer
TEP · Charlotte, NC · 3 mo ago
Information TechnologyFull-time
About the role
As a key member of our team, you will be responsible for managing and resolving customer inquiries and issues promptly and effectively. Your role involves maintaining high-quality standards in all interactions, ensuring customer satisfaction, and contributing to the overall success of the company.Responsibilities
- Handle incoming customer calls and emails in a timely manner
- Resolve customer issues and inquiries through effective communication and problem-solving
- Monitor and escalate complex issues to appropriate departments
- Provide exceptional customer service to ensure customer satisfaction
- Adhere to company policies and procedures
Requirements
- Bachelor's degree in Business Administration, Communications, or a related field
- At least 2 years of experience in customer service or a related field
- Strong communication and interpersonal skills
- Ability to work independently and manage multiple tasks simultaneously
- Proficiency in Microsoft Office Suite
Qualifications
- Excellent verbal and written communication skills
- Ability to handle stressful situations calmly and professionally
- Knowledge of CRM systems (optional but preferred)
Skills
- Customer service skills
- Problem-solving abilities
- Time management skills
- Attention to detail
Benefits
- Competitive salary package
- Flexible working hours
- Professional development opportunities
- Health insurance coverage
- Employee discounts