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Jobs · Management · Wisconsin

Fiber Operations Supervisor

TAK Broadband · Milton, WI · 3 days ago
On-siteManagement$59k–$79k/yrFull-time

About the role

TAK Broadband is seeking a Fiber Operations Supervisor to join their team in Milton, WI. The role involves supervising day-to-day operations, ensuring safety, and meeting performance metrics.

Responsibilities

  • Supervise the day-to-day operations of assigned team members
  • Adhere to company safety standards and all federal, state, and local laws
  • Exceed client and company performance metrics for your assigned team
  • Be the team's "expert" and "go-to" resource, spending 80%+ time in the field
  • Ensure all tasks are completed in a timely manner and meet organizational quality standards
  • Review 10%+ team member work monthly and provide feedback and/or coaching
  • Complete team member safety observations monthly
  • Complete employee performance management functions, including disciplinary actions, performance reviews, and ongoing development
  • Maintain and enforce company, federal, and state rules and regulations, including non-discriminatory practices, payroll, and overtime guidelines, etc.
  • Ensure resources (company vehicle, equipment, meters, PDAs) are secured and maintained in proper working order
  • Strive to provide the best customer experience every day

Requirements

  • 3+ years broadband or telecommunications experience
  • Prior leadership experience (optional)
  • Excellent customer service, time management, problem-solving, and troubleshooting skills
  • Ability to build and maintain positive relationships with internal and external customers
  • Ability to give feedback, positive and negative, when needed
  • Strong desire to grow and develop team members
  • Ability to complete work indoors, outdoors, in tight spaces, and elevated positions (up to 70% of the time)
  • Safety awareness and ability to navigate various terrains, manage equipment and tools
  • Valid driver’s license
  • Passing of all pre-employment requirements (MVR, background check, drug screen)

Benefits

Full-time compensation range: $59K - $79K annually, DOE
Full benefits package including Medical, Dental, and Vision coverage
Paid time off
401(k) with company match
25K company-paid life insurance
Career development and advancement opportunities
Equal opportunity employer

Pay

$59K - $79K annually, DOE

Schedule

Daily travel required, open to flexible scheduling and availability as the point of escalation.

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