FI Program Manager

About the role

The FI Program Manager is responsible for managing a caseload of individuals receiving Self-Directed Services and ensuring full compliance with OPWDD regulations. This role requires timely oversight of documentation, fiscal accountability, and proactive stakeholder engagement, with performance measured through defined key performance indicators (KPIs).

Responsibilities

• Maintain oversight of assigned caseloads to ensure completion of required reviews
• Promote positive participant and family satisfaction outcomes
• Participate in Life Plan meetings and interdisciplinary team discussions
• Ensure documentation reflects alignment with FI and OPWDD requirements
• Communicate identified issues or concerns to appropriate stakeholders in a timely manner
• Maintain consistent and professional communication with families, brokers, and internal departments
• Support strong stakeholder relationships and satisfaction
• Review and process all required documentation (Life Plans, LCED, DDP2, etc.)
• Ensure documentation meets compliance and quality standards
• Identify and address deficiencies to maintain regulatory compliance
• Support audit readiness and successful audit outcomes
• Identify, resolve discrepancies, and ensure adherence to approved budgets and financial guidelines
• Monitor trends and recurring issues and implement corrective actions
• Maintain accurate tracking of Medicaid-related requirements
• Maintain ongoing engagement with participants and families
• Respond to inquiries and concerns in a professional and timely manner
• Document all interactions
• Complete assigned tasks and responsibilities in alignment with program expectations
• Contribute to program goals, quality improvement initiatives, and team success

Requirements

• Advanced knowledge of OPWDD regulations
• High attention to detail and accuracy
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office; experience with EVERO and Adobe Sign preferred
• Bachelor’s degree in health or human services or related field required
• Minimum of 2 years’ experience in OPWDD system
• Minimum of 1 year of experience with Self-Directed Services

Qualifications

• Strong interpersonal, communication, and organizational skills
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office; experience with EVERO and Adobe Sign preferred
• Bachelor’s degree in health or human services or related field required
• Minimum of 2 years’ experience in OPWDD system
• Minimum of 1 year of experience with Self-Directed Services

Skills

• Microsoft Office proficiency
• Experience with EVERO and Adobe Sign
• Knowledge of OPWDD regulations

Benefits

• 401(k)
• Dental Insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance
• Caseload Management
• Life Plan & Team Meetings
• Stakeholder Communication & Coordination
• Documentation Review & Compliance Oversight
• Fiscal Oversight (Invoices & Time Review)
• Broker Oversight
• Compliance Monitoring & Issue Resolution
• Medicaid Eligibility Monitoring
• Participant & Family Engagement

Pay

$66,300.00 - $66,300.00 /Yr.