FHW Care Navigator

About us

Fallon Health Weinberg is a partnership between Fallon Health of Massachusetts and Weinberg Campus of Erie County, New York. Fallon Health Weinberg offers a Program of All Inclusive Care for the Elderly (PACE) to serve the health needs of dual-eligible residents of the Western New York counties of Erie and Niagara. Fallon Health is a company that cares. We prioritize our members--always-making sure they get the care they need and deserve. Founded in 1977 in Worcester, Massachusetts, we deliver equitable, high-quality coordinated care and are continually rated among the nation's top health plans for member experience, service, and clinical quality. Weinberg Campus has been providing needed services to the elderly for more than 100 years, through both community-based programs and nursing facility care. It is a renowned geriatric education and training institution offering the widest range of housing and care options available on one campus. At Fallon Health Weinberg, we believe our individual differences, life experiences, knowledge, self-expression and unique capabilities allow us to better serve our members. We embrace and encourage differences in age, race, ethnicity, gender identity and expression, physical and mental ability, sexual orientation, socio-economic status and other characteristics that make people unique.

Brief summary of purpose

The primary role of the Navigator is to advocate for the Participants and/or caregivers. The Navigator assists and works closely with the Home Care Coordinator Nurse acting as the community liaison ensuring satisfaction of the provisional authorized services developed via the plan of care. Responsibilities include managing referrals/authorizations and coordination of services of the plan of care. Under the direction of the Clinical Nurse Manager, the Navigator assures timely completion of assigned work in conformance with established departmental policies and procedures. Able to demonstrate independent action. The Navigator presents a clear definition of problem(s) when reviewing with the inter-disciplinary team, clinical staff and other members of Fallon Health Weinberg.

Responsibilities

• Outreaches to all Fallon Health Weinberg Participants via the telephone and/or in person as per state and organization recommendations
• Ensure care plan provisional services are being met and satisfied
• Acts as Participant advocate
• Responds to Participant/caregiver/Facility questions or concerns regarding authorized in-home services
• Makes in home/institutional/office visits as need be to introduce self/role and ensure the Participant/caregiver/facility is orientated to the Program and benefits
• Coordinates and ensures members of the IDT (Clinical Nurse Manager, Home Care Coordinator, and others) are involved and knowledgeable about the Participant status based upon Enrollee always need and PCP/PCT direction
• Ensures authorizations for specific covered services are entered into the EHR as appropriate based upon authorized services
• Ensures the Home Care Coordinator follows up with Participant after an emergent/urgent care need and/or care transition such as a hospitalization or skilled nursing facility admission
• Identifies and shares best practices and innovative care management strategies with the team
• Supports department colleagues, covering and assuming changes in assignment as assigned by Supervisor/designee
• Strictly observes HIPPA regulations and the FHW policies regarding confidentiality of member information
• Performs other responsibilities as assigned by the Clinical Nurse Manger or designee

Qualifications

• Education: High School Diploma
• Access to reliable transportation
• CPR certification, or willingness to be certified within 60 days of hire, is essential
• At least one year caring for the frail or elderly population
• Home care or personal care experience preferred
• Telephonic/In-person interviewing skills preferred
• Ability to transport self to/from meetings with Participants and/or vendor agencies in/around the program services area

Pay

$23.00 per hour