Female Spa Attendant (Full Time) (37261)

About the role

Welcome guests and provide robes, slippers, towels, and locker keys. Escort guests to their lockers and massage clients to therapists with introductions. Maintain spa facility cleanliness while assisting guests with amenities, wellness experiences, and equipment.

Responsibilities

• Provide excellent guest services and professionalism at all times
• Greet all guests in a warm and friendly manner as they enter the Spa
• Be familiar with various types of treatments including indications, contraindications, and services according to proper therapist experience, knowledge, and education
• Assist in finding the ultimate cause for the guest’s problems and institute change
• Provide guests with robes, slippers, and locker keys
• Provide iced water or iced tea to guests
• Keep locker area neat and clean of dirty towels and slippers left behind by guests
• Give tours to guests
• Fill mineral tubs for guests; drain, clean, and refill tubs after each use
• Replace towels and mats and escort guests to the tranquility room
• Responsible for restocking of linens and supplies throughout the spa
• Provide excellent guest service to both guests and internal clients
• Maintain Forbes 5-star and Ace service standards
• Adhere to all Tribal Ordinances, Regulations, the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures

Qualifications

• High School Diploma, GED, or equivalent combination of education and experience
• Must be able to obtain a Riverside County Health Department card within one week of employment
• Must be able to complete and show proof of Responsible Alcoholic Beverage Certificate through Department of Alcoholic Beverage Control within 60 days of employment

No supervisory responsibilities. Access to sensitive areas and information per the ACGC Access Matrix. No signatory ability.

Working Conditions

• Must be able to stand, move, and work throughout the office area and properties, including walking up to 3 miles and climbing stairs
• Must be able to work in a smoke-filled environment
• Typically housed in an office environment; noise level usually moderate but escalates in casino environment
• Must be able to grasp, bend, lift, and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis
• Sufficient dexterity of hand to use office equipment including computer keyboard, calculator, general office equipment, and multi-line telephone
• Occasionally exposed to wet and/or dry humid conditions, moving mechanical parts, extreme heat, and risk of electrical shock