Female Spa Attendant arrow_forward

Duties and Responsibilities

• Assists guests with reservations and check-in process in a courteous and polite manner
• Accurately books, changes, and cancels cooking reservations and spa appointments; Assists guests with payment of services and retail items in an efficient and timely manner
• Maintains spa facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas)
• Conducts facility tours and describes the cooking school and spa amenities to all guests entering
• Properly opens and closes each shift according to Standard Operating Procedures
• Responds to guest requests, complaints or inquiries professionally, courteously and promptly; Provides accurate, appropriate and immediate responses to all requests by guests, ensures complete guest satisfaction
• Develops ability to work without constant direct supervision and remains at assigned post for extended periods of time; Performs preparation work, properly clean and restock women’s spa as required
• Regularly attends, participates in and supports training and staff meetings for the spa
• Cross-trains and assists in all areas of the spa operation, including locker room and fitness center as requested
• Answers the phone promptly; Operates phone system accurately and efficiently; Provides beverage service
• Ensures a maximum level of guest service and satisfaction are achieved and maintained; Assists in making guests aware of scheduled treatment times to warrant timely arrival and departure times
• Prepares shift cash report, balances payments and disbursements with computer totals, prepares the drop envelope for shift end and balancing of accounts
• Maintains a clean, safe, fully stocked, and well organized area
• Works in an environment where guests may be in a state of undress; Maintains strict confidentiality regarding guest information

Job Requirements

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be nineteen (19) years of age or older
• Must be able to work on the FEMALE side of the spa
• Minimum of six (6) months retail customer service experience
• Must successfully pass job interview, including a guest service audition
• Excellent written and verbal communication and listening skills; Must be able to comprehend instructions furnished in oral, written, or diagram form; must pass skills test
• Must be able to type 20 words per minute using a computer; must pass skills test
• Must be able to operate standard office equipment – phones, computers, etc.
• Demonstrate all aspects of hospitality, professionalism, prompt and courteous service, positive demeanor in stressful situations, and attention to detail at all times
• Able to receive the various services that are offered on the spa menu and be a model for training new therapists when requested
• Must have enthusiasm and possess excellent customer service skills; Enjoy working with people and possess a friendly personality; Be a team player
• Must be able to lift, pull, push, and/or carry items weighing in excess of 75 pounds
• Must be able to work effectively in a fast paced, high volume environment; Ability to portray a calm and composed demeanor under stress
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment