Federal Work-Study Student Worker- Center for Student Success

Basic Function and Scope of Responsibilities

The Center for Student Success is seeking friendly, dependable, and customer service-oriented Federal Work Study Student Workers to assist professional staff in supporting students, parents, faculty, staff, and campus visitors in a fast-paced office environment. Student Workers will assist with providing general customer service by answering routine phone inquiries, responding to basic questions using approved resources and/or directing callers to appropriate campus services. This position is designed to provide meaningful work experience while developing communication, customer service, problem-solving, teamwork, and other professional workplace skills in a higher education environment.

Principal Responsibilities

• Provide courteous and professional customer service to students, parents, faculty, staff, and visitors.
• Absorb students with navigating university websites and self-service resources.
• Refer complex or sensitive questions to a Success Coach, Associate Director, or Director.
• Maintain the confidentiality of student information in accordance with FERPA and University policies.
• Perform other related duties as assigned.

Education Requirements

• Must be a currently enrolled LIU student.
• Must be awarded and eligible for the Federal Work-Study Program.
• Must maintain Satisfactory Academic Progress (SAP) in accordance with University and Federal Work-Study requirements.

Training, Skills, Knowledge, And Experience

• On-site training will be provided during the first week of employment.
• Strong communication and interpersonal skills.
• Friendly, professional, and dependable.
• Basic computer skills, including Microsoft Office and web-based applications.
• Ability to work independently and as part of a team.

Working Conditions

Student Workers will work in the Center for Student Success under the supervision of professional staff and assist with daily operations. Duties include answering telephones, assisting visitors, using a computer and office equipment, and providing customer service in a professional office environment.

Materials & Equipment

• Student Workers will be provided with the equipment and resources necessary to perform their assigned duties, including a computer, telephone/headset, and access to University systems required for the position.