Federal Student Aid Quality Assurance Specialist

Essential Duties and Responsibilities

• Complete and maintain required FSA Configuration Management (CM) and Root Cause Analysis (RCA) training
• Apply FSA-provided quality scorecards and evaluation tools to assess program operations, casework, and process execution
• Participate in quality calibration sessions to ensure consistency and alignment with FSA standards and evaluation criteria
• Prepare and deliver monthly quality assurance summaries, including trends, findings, and performance observations
• Analyze program and process performance data to identify systemic issues, inefficiencies, and compliance risks
• Conduct trend analysis, root cause analysis, and performance analysis to determine contributing factors affecting outcomes
• Develop evidence-based corrective and preventive action recommendations
• Track quality findings and support follow-up actions to improve consistency and effectiveness
• Partner with program leadership and stakeholders to improve operational efficiency, quality, and standardization
• Support continuous improvement initiatives through structured analysis, documentation, and reporting
• Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period
• Submit Monthly Status Reports on a regular basis, as required

Knowledge and Critical Skills

• Comprehensive understanding of Title IV/FSA regulatory case analysis, adjudication, or complaint resolution processes
• Capacity to interpret and apply standardized evaluation tools and score cards to determine compliance with regulatory and policy guidance when assessing case accuracy
• Thorough knowledge of documentation standards, audit principles and root cause analysis for regulatory determinations
• Meticulous attention to detail applying data analytics, interpretation and synthesis of performance information
• Proven skill in identifying and documenting trends and preparing clear, concise analytical reports and summaries
• Self-directed work ethic suited for an independent remote environment with high accountability

Education & Work Experience

• Bachelor's degree in Business, Public Administration, Legal Studies, Finance or related field
• Minimum of 4 years of progressive professional experience in Title IV/FSA regulatory case management, quality assurance, compliance review, or a closely related analytical field in lieu of a degree
• Practical experience operating within formal quality assurance or audit frameworks
• Hands-on experience working within a CRM or case management system (Salesforce preferred)
• Previous Public Trust or higher-level federal background clearance